At a Glance
- Tasks: Be the voice of Vintage.com, handling customer queries across various channels.
- Company: Join a dynamic team at Vintage.com, shaping customer experiences.
- Benefits: Hybrid work model, skill development, and a supportive environment.
- Other info: Opportunity to grow in a fast-paced, customer-focused role.
- Why this job: Make a real impact by helping customers feel valued and heard.
- Qualifications: Fluent in Swedish with strong communication and empathy skills.
The predicted salary is between 25000 - 30000 £ per year.
About the role: As a Customer Experience Agent - Swedish Speaking, you’ll be the voice of Vintage.com across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Vintage.com reputation across Europe.
Getting Started
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practice
- Gain confidence handling a variety of customer queries across multiple channels
Establishing Your Impact
- Independently manage customer conversations with professionalism, speed, and empathy
- Resolve queries and complaints fairly and consistently, meeting quality standards
- Support customers during the buying process, explaining next steps and overcoming objections
- Build trust through accurate, timely, and clear communication
Driving Excellence
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction
- Share feedback and ideas to improve processes, training, and workflow
Swedish Speaking Customer Agent employer: Vintage Cash Cow
Vintage.com is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow their careers in customer service. With a hybrid working model, employees enjoy flexibility while engaging in meaningful interactions that shape the customer experience across Europe. The company fosters a collaborative environment where your contributions are valued, and you have the opportunity to enhance your skills in a dynamic and rewarding role.
