At a Glance
- Tasks: Be the voice of Arcavindi, supporting customers across various channels and resolving queries.
- Company: Join a dynamic team at Arcavindi, a leader in customer experience.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in customer journeys while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Experience Agent - Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey. You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Portuguese Customer Experience Agent employer: Vintage Cash Cow
Arcavindi is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Portuguese Customer Experience Agent, you will enjoy the benefits of a hybrid working model, allowing for flexibility while engaging in meaningful customer interactions that directly impact the company's reputation across Europe. With a focus on collaboration and continuous improvement, you'll have the opportunity to enhance your skills and contribute to a high-performing team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Portuguese Customer Experience Agent
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling queries and complaints, making you sound more professional during the real deal.
✨Tip Number 3
Be proactive on social media! Engage with Arcavindi’s posts and share your thoughts. This not only shows your enthusiasm but also helps you get noticed by the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Portuguese Customer Experience Agent
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the role of a Customer Experience Agent. Show us that you get what we're about!
Be Clear and Concise:When you're crafting your application, keep it straightforward. We love clarity! Make sure your points are easy to read and get straight to the heart of your experience and skills. No fluff, just the good stuff!
Show Off Your Skills:Highlight your customer service experience and any relevant skills that make you a great fit for this role. Use examples from your past to demonstrate how you've handled complaints or built trust with customers. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Vintage Cash Cow
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Customer Experience Agent, communication is key. Practise speaking clearly and empathetically, especially in Portuguese. You might want to role-play common customer scenarios with a friend to build your confidence in handling queries and complaints.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned a negative situation into a positive outcome for the customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
