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- Tasks: Lead a dynamic team of German-speaking support agents to deliver top-notch customer service.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by coaching and developing a high-performing team.
- Qualifications: Fluent in German with leadership experience in customer service.
- Other info: Exciting role with opportunities for personal and professional development.
The predicted salary is between 30000 - 32000 £ per year.
Department: Customer Engagement
Employment Type: Full Time
Location: Trimble Offices, Morley
Compensation: £30,000 - £32,000 / year
About the role: As a Team Leader – German Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high‑performing and positive team environment.
Getting Started…
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys, workflows, and best practices.
- Gain confidence leading a team and handling escalated customer interactions.
Establishing Your Impact…
- Independently manage team performance and operational workflows with professionalism and accuracy.
- Resolve escalated queries fairly and efficiently, setting a high standard for your team.
- Coach and mentor team members to achieve high‑quality service and KPIs.
- Build trust with colleagues and customers through clear, timely, and accurate communication.
Driving Excellence…
- Take ownership of team performance, KPIs, and service outcomes.
- Continuously identify and implement improvements in workflows, training, and customer service processes.
- Foster a high‑performing, engaged, and motivated team culture.
Key Responsibilities
- Lead a German‑speaking team to deliver exceptional customer service across all channels.
- Resolve escalated complaints and complex queries effectively and empathetically.
- Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
- Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
- Develop, coach, and support team members to reach their full potential.
Key Responsibilities:
- Lead, motivate, and coach a team of German‑speaking support agents.
- Manage team performance, SLAs, KPIs, and adherence to policies.
- Oversee scheduling, workloads, and team workstreams.
- Handle complex or escalated customer interactions efficiently.
- Support recruitment, onboarding, and development of new team members.
- Collaborate with internal teams to ensure smooth handovers and aligned customer support.
- Promote team engagement, wellbeing, and continuous improvement initiatives.
Skills, Knowledge and Expertise
- Fluency in German (written and spoken).
- Minimum 1 year of leadership experience in a customer‑facing or support environment.
- Strong customer service focus and ability to manage escalated complaints.
- Proven ability to coach, mentor, and develop diverse teams.
- Knowledge of HR policies and procedures.
- Data‑driven, with excellent attention to detail.
- Resilient, adaptable, and positive attitude.
- Strong technology and system skills.
- Ability to consistently meet KPIs, objectives, and SLAs.
Desirable Skills & Experience
- Experience in sales‑driven support teams with high‑value targets.
- Familiarity with CRM systems.
- Experience managing inbound and outbound operations.
Team Leader | German Speaking (CEC) in Morley employer: Vintage Cash Cow
Contact Detail:
Vintage Cash Cow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader | German Speaking (CEC) in Morley
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in customer service scenarios. Role-play common customer interactions with a friend to build confidence.
✨Tip Number 3
Prepare examples of how you've led a team or resolved escalated issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Team Leader | German Speaking (CEC) in Morley
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the specific requirements of the Team Leader role. Show us that you get what we're about!
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, but make sure your points are easy to follow.
Highlight Relevant Experience: Make sure to showcase your leadership experience and customer service skills. Give us examples of how you've successfully managed teams or resolved complex queries. We love seeing real-life stories that demonstrate your capabilities!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vintage Cash Cow
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s customer service processes and their tone of voice. Brush up on your knowledge of KPIs and how they relate to team performance, as this will show that you understand what it takes to lead a successful team.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experience. Think of specific examples where you’ve coached or mentored team members, resolved escalated queries, or improved team performance. This will demonstrate your ability to manage and motivate a team effectively.
✨Practice Your German
Since this role requires fluency in German, practice speaking and writing in German before the interview. You might be asked to conduct part of the interview in German, so being prepared will help you feel more confident and showcase your language skills.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences and the team culture. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.
