At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service across multiple channels.
- Company: Vintage Cash Cow, a forward-thinking company based in Morley.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced, evolving environment.
- Why this job: Join us to shape customer experiences and drive service excellence in a vibrant team.
- Qualifications: Over 2 years of experience in customer service leadership and change management skills.
The predicted salary is between 30000 - 40000 £ per year.
Vintage Cash Cow, based in Morley, is seeking a Customer Service Team Leader for its Customer Experience department. This role focuses on leading a new Multichannel Customer Team to deliver top-notch service across various channels such as phone, email, and chat.
Ideal candidates will have over 2 years of experience in customer service leadership. Responsibilities include:
- Coaching and developing your team
- Ensuring KPIs are met
- Driving continuous improvement
A strong ability to manage through change is essential.
Multichannel CX Team Lead - Drive Service Excellence in Morley employer: Vintage Cash Cow
Vintage Cash Cow is an exceptional employer that prioritises employee development and a collaborative work culture in Morley. With a strong focus on service excellence, we offer comprehensive training and growth opportunities for our team leaders, ensuring they thrive in their roles while contributing to a dynamic and supportive environment. Join us to be part of a company that values innovation and teamwork, making every day rewarding and impactful.
