At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences across multiple channels.
- Company: Join Vintage Cash Cow, a forward-thinking company focused on quality customer service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive culture that values adaptability and innovation.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for coaching teams.
The predicted salary is between 30000 - 40000 £ per year.
Vintage Cash Cow is building a new Multichannel Customer Team at our Morley offices to deliver high‑quality customer experiences.
This hands‑on leadership role drives performance, quality, and customer satisfaction across phone, email, and chat, balancing ops oversight with coaching and continuous improvement.
You will lead teams through change, manage scheduling and workload, and champion a culture of ownership and adaptability to enhance end‑to‑end customer experiences.
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We think you need these skills to ace Multichannel CX Team Lead: Coaching & Performance in Morley
Leadership Skills
Performance Management
Customer Experience Management
Coaching Skills
Quality Assurance
Change Management
Scheduling and Workload Management
