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- Tasks: Be the voice of Arcavindi, supporting customers across various channels and resolving queries.
- Company: Join a dynamic team at Arcavindi, focused on exceptional customer experiences.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Fast-paced environment with a supportive team culture and career advancement opportunities.
- Why this job: Make a real impact by shaping customer journeys and building trust.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Experience Agent - Finnish Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey. You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our Finnish speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Key Responsibilities:
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Customer Experience Agent - Finnish Speaking (CEC) in Morley employer: Vintage Cash Cow
Contact Detail:
Vintage Cash Cow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Finnish Speaking (CEC) in Morley
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various channels like phone, email, and social media, try role-playing different customer scenarios with friends or family. This will boost your confidence and prepare you for real interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved complaints or helped customers. This will demonstrate your ability to handle challenges with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at Arcavindi!
We think you need these skills to ace Customer Experience Agent - Finnish Speaking (CEC) in Morley
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the role of a Customer Experience Agent. Show us that you get what it means to be the voice of Arcavindi!
Be Clear and Concise: When you're crafting your application, keep it straightforward. We love clarity! Make sure your experience shines through without unnecessary fluff. Highlight your customer service skills and how they relate to the role.
Show Your Empathy: As a Customer Experience Agent, empathy is key. Use your application to demonstrate how you've handled customer complaints or built trust in previous roles. Share specific examples that showcase your ability to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Vintage Cash Cow
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the customer experience they aim to provide. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Experience Agent, communication is key. Practise speaking clearly and empathetically about various scenarios you might encounter. Role-playing with a friend can help you feel more confident when discussing how you'd handle customer queries or complaints.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned a negative situation into a positive outcome. This will demonstrate your resilience and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.