At a Glance
- Tasks: Be the voice of Arcavindi, handling customer queries across various channels.
- Company: Join a dynamic team at Arcavindi, a leader in customer experience.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Make a real impact by shaping customer journeys and building trust.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Experience Agent - Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our Portuguese speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Portuguese Customer Experience Agent in London employer: Vintage Cash Cow
Arcavindi is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where every team member's contribution is valued. Located in the United Kingdom, this hybrid role as a Portuguese Customer Experience Agent allows you to engage with customers across various channels, fostering a supportive environment that encourages collaboration and innovation. With a focus on exceeding customer satisfaction and continuous improvement, Arcavindi provides a rewarding opportunity for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Portuguese Customer Experience Agent in London
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling queries and complaints, making you sound more professional during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people already in the company can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Arcavindi.
We think you need these skills to ace Portuguese Customer Experience Agent in London
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the role of a Customer Experience Agent. Show us that you get what we're about!
Be Clear and Concise:When you're crafting your application, keep it straightforward. We love clarity! Make sure your points are easy to read and get straight to the heart of your experience and skills relevant to the role.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. A touch of warmth and authenticity can go a long way in making your application stand out.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vintage Cash Cow
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Customer Experience Agent, communication is key. Practise speaking clearly and confidently about your previous experiences in customer service. Role-play common scenarios you might face, like handling complaints or guiding customers through the buying process.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to remain calm under pressure and your approach to finding solutions. This will demonstrate your resilience and problem-solving skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
