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- Tasks: Be the voice of Arcavindi, handling customer queries across various channels.
- Company: Join a dynamic team at Arcavindi, focused on customer experience.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Make a real impact by shaping customer journeys and building trust.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Department: Customer Experience
Employment Type: Full Time
Location: United Kingdom
About the role: As a Customer Experience Agent - Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our Portuguese speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Key Responsibilities:
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience:
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Customer Experience Agent - Portuguese Speaking (CEC) in London employer: Vintage Cash Cow
Contact Detail:
Vintage Cash Cow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Portuguese Speaking (CEC) in London
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various channels like phone, email, and social media, try role-playing different customer scenarios with friends or family. This will boost your confidence and prepare you for real interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved complaints or helped customers. This will demonstrate your ability to handle challenges with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team at Arcavindi.
We think you need these skills to ace Customer Experience Agent - Portuguese Speaking (CEC) in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the role of a Customer Experience Agent. Show us that you get what we're about!
Be Clear and Concise: When you're crafting your application, keep it straightforward. We love clarity! Make sure your experience shines through without unnecessary fluff. Highlight your customer service skills and how they relate to the role.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality come through in your writing. A touch of warmth and empathy can go a long way, especially for a role focused on customer experience.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vintage Cash Cow
✨Know Your Customer Experience
Before the interview, dive deep into what makes great customer service. Familiarise yourself with common customer queries and complaints, especially in a Portuguese-speaking context. This will help you demonstrate your understanding of the role and how you can contribute to enhancing the customer journey.
✨Showcase Your Communication Skills
Since this role involves multiple communication channels, practice articulating your thoughts clearly and empathetically. Prepare examples from your past experiences where you successfully resolved complaints or built trust with customers. This will highlight your ability to connect with customers effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenging situations in customer service. Be ready to discuss how you approached these problems, the solutions you implemented, and the outcomes. This will show your resilience and capability to handle objections and complaints constructively.
✨Familiarise Yourself with the Company
Research Arcavindi’s values, mission, and customer service approach. Understanding their tone of voice and customer care philosophy will allow you to align your answers with their expectations during the interview. It also shows your genuine interest in the company and the role.