At a Glance
- Tasks: Be the voice of Vintage.com, handling customer queries across various channels.
- Company: Join a dynamic team at Vintage.com, shaping customer experiences.
- Benefits: Hybrid work model, skill development, and a supportive environment.
- Other info: Opportunity to grow in a fast-paced, customer-focused role.
- Why this job: Make a real impact on customer journeys while building trust and rapport.
- Qualifications: Fluent in Swedish with strong communication and empathy skills.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Experience Agent - Swedish Speaking, you’ll be the voice of Vintage.com across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Vintage.com reputation across Europe.
Getting Started
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practice
- Gain confidence handling a variety of customer queries across multiple channels
Establishing Your Impact
- Independently manage customer conversations with professionalism, speed, and empathy
- Resolve queries and complaints fairly and consistently, meeting quality standards
- Support customers during the buying process, explaining next steps and overcoming objections
- Build trust through accurate, timely, and clear communication
Driving Excellence
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction
- Share feedback and ideas to improve processes, training, and workflow
Swedish Speaking Customer Agent in Leeds employer: Vintage Cash Cow
At Vintage.com, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is empowered to make a difference. As a Swedish Speaking Customer Agent, you will not only enhance your customer service skills but also enjoy opportunities for personal and professional growth in a supportive hybrid setting. With a focus on collaboration and excellence, we ensure that our team members feel valued and motivated to contribute to our mission of delivering exceptional customer experiences across Europe.
