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- Tasks: Assist customers in German, resolve inquiries, and support sales in a hybrid role.
- Company: Dynamic UK-based company focused on enhancing customer experience.
- Benefits: Flexible working options, competitive salary, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a difference in customer journeys.
- Qualifications: Fluent in German, with strong customer service and communication skills.
- Other info: Fast-paced environment with a focus on teamwork and achieving KPIs.
The predicted salary is between 28800 - 43200 £ per year.
A UK-based company is looking for a Customer Experience Agent who speaks German. This hybrid position involves handling customer inquiries via various channels and resolving complaints while supporting sales.
Applicants should have proven experience in customer service, excellent communication skills, and the ability to manage multiple priorities effectively.
The role aims to enhance the customer journey, meet KPIs, and contribute to team culture.
German-Speaking Customer Experience Advisor (Hybrid) in Leeds employer: Vintage Cash Cow
Contact Detail:
Vintage Cash Cow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Experience Advisor (Hybrid) in Leeds
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in enhancing the customer journey.
✨Tip Number 2
Practice your communication skills! Since this role involves handling inquiries in German, try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you manage multiple priorities effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace German-Speaking Customer Experience Advisor (Hybrid) in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved complaints in the past, so share specific examples that showcase your skills!
Communicate Clearly: Since this role involves excellent communication, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to the job description. Mention how your skills align with enhancing the customer journey and meeting KPIs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vintage Cash Cow
✨Brush Up on Your German
Since this role requires you to communicate effectively in German, make sure you're comfortable with the language. Practise common customer service phrases and scenarios in German to show your fluency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to customer experience will help you tailor your answers and demonstrate that you’re genuinely interested in contributing to their team culture.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer complaint or inquiry. Practise these scenarios beforehand so you can showcase your problem-solving skills and ability to manage multiple priorities.
✨Showcase Your Customer Service Experience
Be ready to discuss specific examples from your past roles that highlight your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly demonstrate how you've enhanced the customer journey.
