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- Tasks: Be the voice of Arcavindi, guiding customers through their journey across various channels.
- Company: Join a dynamic team at Arcavindi, known for its supportive culture and customer focus.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Experience in customer service or sales, with strong communication and problem-solving skills.
- Other info: Join a high-performing team and thrive in a fast-paced, adaptable environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Experience Agent - German Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe:
- Deliver excellent customer service and communication across all channels to our German speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Requirements:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
German Speaking Customer Advisor in Leeds employer: Vintage Cash Cow
Contact Detail:
Vintage Cash Cow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Advisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you respond effectively to customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resilience and ability to handle complaints with empathy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Arcavindi!
We think you need these skills to ace German Speaking Customer Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a Customer Experience Agent. Highlight any experience you have in customer service, especially in handling complaints and sales. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to communicate effectively in German. Let us know why you’re excited about joining Arcavindi and how you can contribute to our team.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional, while also showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vintage Cash Cow
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around empathy and communication. Be ready to share examples from your past experiences where you successfully resolved complaints or built trust with customers.
✨Familiarise Yourself with the Company
Research Arcavindi and understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Language Skills
Since this role requires German language proficiency, practice speaking and writing in German. Prepare to answer common interview questions in German to demonstrate your fluency and confidence.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as handling a difficult customer or meeting KPIs. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
