At a Glance
- Tasks: Be the voice of Arcavindi, handling customer queries across multiple channels with empathy and professionalism.
- Company: Join a dynamic team at Arcavindi, a leader in customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Fast-paced, collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact on customer journeys while developing valuable skills in a supportive environment.
- Qualifications: Experience in customer service or sales, with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Experience Agent - French Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our French speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Key Responsibilities:
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience:
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
French Multichannel CX Specialist (Hybrid) in Leeds employer: Vintage Cash Cow
At Arcavindi, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Morley that fosters collaboration and personal growth. Our commitment to employee development is reflected in our supportive culture, where team members are encouraged to share ideas and contribute to continuous improvement, all while delivering outstanding customer experiences. With competitive benefits and a focus on work-life balance, joining us as a French Multichannel CX Specialist means becoming part of a passionate team dedicated to making a meaningful impact across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land French Multichannel CX Specialist (Hybrid) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you respond effectively under pressure.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team culture. This shows that you're not just looking for any job, but that you're keen on making a real impact at Arcavindi.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace French Multichannel CX Specialist (Hybrid) in Leeds
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the specific role you're applying for. Show us that you get what it means to be a French Multichannel CX Specialist!
Be Clear and Concise:When crafting your application, keep it straightforward. We love clarity! Use simple language and avoid jargon. Make sure your experience shines through without unnecessary fluff. Remember, we want to see how you can contribute to our team.
Showcase Your Skills:Highlight your customer service experience and any relevant skills that match the job description. If you've handled complaints or supported sales before, let us know! We’re looking for those standout moments that demonstrate your ability to excel in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Vintage Cash Cow
✨Know Your Customer Experience
Before the interview, brush up on your understanding of customer experience principles. Familiarise yourself with how to handle complaints and support customers through their buying journey. This will show that you’re not just a candidate, but someone who genuinely cares about enhancing the customer experience.
✨Practice Your Communication Skills
Since this role involves a lot of communication across various channels, practice articulating your thoughts clearly and empathetically. You might want to role-play common customer scenarios with a friend or family member to build your confidence in handling objections and complaints.
✨Familiarise Yourself with the Company
Research Arcavindi and its values. Understanding their tone of voice and customer service processes will help you align your answers with what they’re looking for. Mentioning specific aspects of the company during your interview can really make you stand out as a well-prepared candidate.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to think on your feet and handle complex cases effectively.
