At a Glance
- Tasks: Be the voice of Arcavindi, supporting customers across various channels.
- Company: Join a dynamic team at a fast-growing tech company.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Work in a hybrid environment with a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Department: Customer Experience
Employment Type: Full Time
Location: United Kingdom
About the role
As a Customer Experience Agent - Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practices
- Gain confidence handling a variety of customer queries across multiple channels
Establishing Your Impact
- Independently manage customer conversations with professionalism, speed, and empathy
- Resolve queries and complaints fairly and consistently, meeting quality standards
- Support customers during the buying process, explaining next steps and overcoming objections
- Build trust through accurate, timely, and clear communication
Driving Excellence
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction
- Share feedback and ideas to improve processes, training, and workflows
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our Portuguese speaking customers
- Handle complaints with professionalism, empathy, and adherence to policy
- Support sales and buying conversations, contributing to growth targets
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction
- Collaborate effectively with colleagues to ensure a seamless customer journey
- Contribute to building a high-performing, supportive, and adaptable team culture
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media
- Handle outbound calls, including welcomes, collections, and customer updates
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed
- Support the buying process, overcoming objections and helping customers feel confident
- Accurately record interactions, maintain systems, and complete admin tasks
- Liaise with internal teams to deliver smooth handovers and joined-up customer care
- Contribute to continuous improvement by suggesting ways to refine processes
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments
- Excellent verbal and written communication skills, with empathy and clarity
- Strong problem-solving skills with resilience under pressure
- Confidence in handling objections and complaints fairly and constructively
- Ability to balance speed with accuracy and quality
- Organised and able to manage multiple priorities
- Comfortable using CRM systems and digital communication platforms
- Team-oriented mindset with a proactive, solutions-focused approach
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution
- Ability to adapt quickly in a fast-growing scale-up environment
- Experience working in businesses with operational warehouses or physical products
Portuguese Customer Experience Agent in Gildersome employer: Vintage Cash Cow
Arcavindi is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Portuguese Customer Experience Agent, you will enjoy the benefits of a hybrid role that fosters skill enhancement across various communication channels while contributing to a high-performing team dedicated to customer satisfaction. With a focus on collaboration and continuous improvement, Arcavindi offers a unique opportunity to make a meaningful impact in the customer journey, all within the vibrant setting of the United Kingdom.
StudySmarter Expert Advice🤫
We think this is how you could land Portuguese Customer Experience Agent in Gildersome
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various channels like phone, email, and social media, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved complaints or helped customers. This will demonstrate your ability to handle challenges with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Arcavindi!
We think you need these skills to ace Portuguese Customer Experience Agent in Gildersome
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the role of a Portuguese Customer Experience Agent. Show us that you get what we're about!
Be Clear and Concise:When you're crafting your application, keep it straightforward. We love clarity! Make sure your points are easy to read and get straight to the heart of your experience and skills. No fluff, just the good stuff!
Show Off Your Skills:Highlight your customer service experience and any relevant skills that make you a great fit for this role. Use examples from your past to demonstrate how you've handled complaints or supported customers in a buying process. We want to see your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Vintage Cash Cow
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle complaints with empathy and professionalism, as this role heavily relies on these skills. Be ready to share examples from your past experiences where you successfully resolved customer issues.
✨Familiarise Yourself with the Company
Take some time to research Arcavindi and its customer experience approach. Knowing their tone of voice and values will help you align your answers during the interview. Show that you understand their mission and how you can contribute to enhancing their reputation across Europe.
✨Practice Multi-Channel Communication
Since you'll be handling queries across various platforms, practice responding to customer scenarios via phone, email, and social media. This will help you feel more confident in demonstrating your communication skills and adaptability during the interview.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock customer complaint or sales conversation. Prepare by thinking through potential objections and how you would address them. This will showcase your problem-solving skills and ability to build trust with customers.
