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- Tasks: Engage with customers to buy vintage items and meet sales targets.
- Company: Vintage Cash Cow is a dynamic team focused on helping customers sell their unwanted valuables.
- Benefits: Enjoy a competitive salary, potential hybrid work options, and a supportive team culture.
- Other info: Initial training is onsite for three months, with opportunities for growth and mentorship.
- Why this job: Join a passionate team, develop sales skills, and make a real impact in the vintage market.
- Qualifications: Experience in sales, strong communication skills, and a knack for customer service are essential.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor (Buying Agent, Call Centre)
Department: Customer Engagement
Employment Type: Full Time
Location: Pure Offices, Leeds
Compensation: £25,000 / year
Description
- Consistently provide excellent customer service during the buying process.
- Meet and exceed daily call targets and KPIs to drive sales performance.
- Contribute to business growth and efficiency improvements.
- Foster a collaborative and high-performing team environment.
Key Responsibilities
- Manage customer calls regarding the items they have sent in for appraisal and sale.
- Resolve customer inquiries efficiently and professionally.
- Collaborate across departments to ensure a seamless customer journey.
- Demonstrate strong sales acumen by overcoming customer objections and driving sales conversions.
- Thrive in a fast-paced, scaling environment, using initiative to resolve challenges and achieve results.
- Support a positive, results-oriented team environment.
Skills, Knowledge and Expertise
- Proven experience in a sales contact centre environment.
- Demonstrated success in meeting and exceeding both team and individual KPIs.
- Proficiency with CRM systems and sales technology.
- Strong objection handling and negotiation skills.
- Excellent telephone manner and communication skills, with a focus on delivering exceptional customer service.
- Ability to work collaboratively within a team to drive performance and achieve common goals.
Equal Opportunities
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Customer Service Advisor (Buying Agent, Call Centre) employer: Vintage Cash Cow
Contact Detail:
Vintage Cash Cow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Buying Agent, Call Centre)
✨Tip Number 1
Familiarise yourself with the vintage goods market. Understanding trends and popular items can give you an edge in conversations with customers, showcasing your expertise and passion for the role.
✨Tip Number 2
Practice your objection-handling skills. Role-playing common customer objections with a friend or family member can help you feel more confident and prepared to handle real-life scenarios during calls.
✨Tip Number 3
Network with current or former employees of Vintage Cash Cow. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your sales acumen by preparing examples of how you've met or exceeded KPIs in previous roles. Be ready to discuss specific strategies you used to drive sales and improve customer satisfaction.
We think you need these skills to ace Customer Service Advisor (Buying Agent, Call Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any achievements related to meeting KPIs or handling objections, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for vintage goods and customer service. Mention specific examples of how you've successfully met sales targets or improved customer satisfaction in previous roles.
Showcase Your Skills: Clearly outline your skills in communication, negotiation, and teamwork. Provide examples of how you've used these skills to resolve customer inquiries or drive sales in a fast-paced environment.
Research the Company: Familiarise yourself with Vintage Cash Cow's values and mission. Understanding their commitment to inclusivity and customer satisfaction will help you align your application with their culture.
How to prepare for a job interview at Vintage Cash Cow
✨Show Your Sales Skills
Since the role requires strong sales expertise, be prepared to discuss your previous experiences in meeting and exceeding sales targets. Share specific examples of how you successfully handled objections and closed deals.
✨Demonstrate Customer Service Excellence
Highlight your commitment to providing exceptional customer service. Prepare to share instances where you resolved customer inquiries efficiently and professionally, showcasing your ability to foster trust and encourage repeat business.
✨Familiarise Yourself with Vintage Goods
Having an interest in vintage or antiques is a plus for this role. Do some research on the vintage goods market and be ready to discuss your passion for these items during the interview, as it can set you apart from other candidates.
✨Prepare for Team Collaboration Questions
The role emphasises teamwork and collaboration. Be ready to discuss how you've worked effectively within a team to achieve common goals, and think of examples where you contributed to a positive team environment.