As a Customer Experience Agent - French Speaking, you'll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities – giving you the chance to develop a broad skill set while directly shaping the customer journey.
This role involves handling high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. You'll resolve complaints with empathy and support customers during the buying process, building Arcavindi's reputation across Europe.
Department: Customer Experience
Location: Trimble Offices, Morley
Getting Started
Learn our tone of voice, systems, and customer service processes
Shadow experienced colleagues to understand customer journeys and best practices
Gain confidence handling a variety of customer queries across multiple channels
Establishing Your Impact
Independently manage customer conversations with professionalism, speed, and empathy
Resolve queries and complaints fairly and consistently, meeting quality standards
Support customers during the buying process, explaining next steps and overcoming objections
Build trust through accurate, timely, and clear communication
Driving Excellence
Take ownership of complex cases and collaborate with colleagues to resolve them smoothly
Consistently exceed KPIs for quality, efficiency, and customer satisfaction
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