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- Tasks: Lead the strategy for customer-facing applications and enhance digital experiences.
- Company: Join Vintage Cash Cow, a tech-driven company transforming the re-commerce landscape.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with strong emphasis on experimentation and data-driven decisions.
- Why this job: Shape customer journeys and make a real impact in a dynamic environment.
- Qualifications: 3+ years as a Product Manager with a focus on customer digital products.
The predicted salary is between 50000 - 60000 £ per year.
About the team: At Vintage Cash Cow, technology is how we scale impact. From the moment a customer sends us their pre-loved items, to processing and pricing each box, through to re-commercing items across our marketplace channels—every step is powered by the systems we design, the products we build, and the data we unlock. Our Technology, Product & Data team supports both our customers and the internal teams who make everything happen. We build the tools that keep boxes moving, items priced, stock managed, and sales flowing. This is a team where curiosity meets craft: blending creativity, technical excellence, and a product mindset to deliver solutions that simplify complexity, drive operational excellence, and support our growth.
About the role: As Customer Product Manager, you will set the vision and own the strategy for our customer-facing applications across all our brands (ArcaVindi & Vintage Cash Cow). Your primary focus will be the digital experiences for our customers, including the conversion funnel, the post-submission journey, and the product features that build trust and drive repeat behaviour. You will develop a clear point of view on where the customer experience is heading, set the strategy, and back every decision with evidence.
The customer journey is a cross-functional effort. You will work closely with Marketing, Data, Tech and wider business stakeholders to shape it, acting as the bridge between teams and bringing clarity on priorities, direction, and outcomes. Conversion rate optimisation is central to how you will measure progress, always in service of building a customer experience that earns trust and drives long-term retention.
What we are looking for is someone who...
- Gets excited about conversion and will notice drop-off in funnels before anyone else does.
- Thinks in outcomes and systems, not features and tickets.
- Brings data and evidence to strategic conversations, not just instinct.
- Can balance long-term strategic thinking with short-term delivery priorities.
- Treats every feature launch as an experiment with a hypothesis.
- Takes ownership of problems from definition through to outcome.
Getting Started...
- Immerse yourself in VCC’s products, platforms, and business goals.
- Build relationships across the business to understand the current landscape, existing priorities, and where the key tensions sit.
- Walk the customer journey end to end, to understand where the experience is strong and where it falls short.
- Get into the data and analytics tools to understand current funnel performance, customer behaviour, and where the data gaps are.
Establishing Your Impact…
- Mine conversion and behavioural data to understand current funnel performance, customer behaviour, and where the data gaps are.
- Develop your customer product strategy and present a prioritised roadmap.
- Take ownership of the product backlog and scrum ceremonies, establishing a working rhythm with the tech team.
- Adopt, design or launch CRO experiments with clear hypotheses and success metrics, establishing a structured test-and-learn cadence.
Driving Excellence…
- Own and communicate a product strategy that goes beyond the roadmap, articulating direction, priorities, and trade-offs clearly.
- Run a high-cadence, structured experimentation programme across the funnel, continuously improving conversion through evidence-based iteration.
- Define and lead go-to-market strategy for product launches, aligning Product, Marketing, and Tech around a shared plan, timeline, and success criteria.
- Build strong cross-functional working relationships so the customer product is genuinely shaped and delivered collaboratively.
- Contribute to the wider product strategy alongside the Director of Tech & Product.
Key Responsibilities
- Own a clear, well-communicated product vision and strategy for the customer portfolio.
- Drive measurable improvement in conversion across all key funnel stages through structured experimentation.
- Deliver a roadmap that is evidence-led, clearly prioritised, and tied to business outcomes.
Key Responsibilities:
- Minimum of 3 years experience as a Product Manager, focused on customer-facing digital products.
- Demonstrable experience developing and communicating product vision and strategy, not just managing a backlog.
- Hands-on experience owning a CRO programme and driving measurable funnel improvements.
- Proven experience designing, running, and interpreting tests, with a solid understanding of statistical significance and test design.
- Proficiency in web and product analytics tools.
- Experience using behavioural and session recording tools such as Microsoft Clarity or Hotjar to inform product and CRO decisions.
- Strong data analysis skills, with the ability to mine customer behaviour data and translate findings into clear product decisions.
- Experience owning a product roadmap with evidence-based prioritisation tied to business outcomes.
- Strong stakeholder management and communication skills.
- Experience building and executing go-to-market strategies for digital product launches.
- Experience conducting market, competitive, or localisation research and translating findings into product decisions.
- Experience building products across multiple markets or international audiences.
- Proficiency in Agile methodologies and tools such as Jira.
Skills, Knowledge and Expertise
- Background in e-commerce, re-commerce, resale, or circular economy platforms.
- Experience building and scaling products in multiple markets.
- Experience designing trust-building product features such as quality signals, grading systems, or authenticity flows.
- Familiarity with product management platforms such as Productboard or Aha!
Product Manager - Customer in Leeds employer: Vintage Cash Cow & Arcavindi
Contact Detail:
Vintage Cash Cow & Arcavindi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Customer in Leeds
✨Tip Number 1
Get to know the company inside out! Dive into Vintage Cash Cow's products and services, and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by thinking about how your experience aligns with their needs. Be ready to discuss specific examples of how you've improved conversion rates or tackled customer experience challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Vintage Cash Cow.
We think you need these skills to ace Product Manager - Customer in Leeds
Some tips for your application 🫡
Know the Company: Before you start writing, take some time to really understand Vintage Cash Cow and what we do. Dive into our products and customer journey. This will help you tailor your application to show how you can contribute to our mission.
Show Your Passion for Product Management: We want to see your excitement for product management! Share specific examples of how you've driven conversion rates or improved customer experiences in your previous roles. Make it clear that you’re not just about managing a backlog but about shaping a vision.
Be Data-Driven: Since data is at the heart of our decision-making, highlight your experience with analytics tools and how you've used data to inform product strategies. We love candidates who can back their ideas with solid evidence!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language and structure your thoughts logically. Remember, we appreciate clarity as much as creativity, so make sure your application reflects that!
How to prepare for a job interview at Vintage Cash Cow & Arcavindi
✨Know the Customer Journey
Before your interview, take the time to walk through the customer journey of Vintage Cash Cow. Understand where the experience shines and where it could use some work. This will help you speak knowledgeably about how you can improve conversion rates and enhance customer trust.
✨Bring Data to the Table
Make sure you come prepared with data insights that demonstrate your understanding of conversion rate optimisation. Discuss specific metrics or case studies from your past experiences that highlight your ability to drive measurable improvements in customer-facing products.
✨Build Relationships Across Teams
Show that you value collaboration by discussing how you've built relationships with cross-functional teams in previous roles. Highlight your experience working with Marketing, Tech, and Data teams to create a seamless customer experience, as this is crucial for the role.
✨Emphasise Experimentation
Be ready to talk about your approach to experimentation in product management. Share examples of how you've designed and executed tests with clear hypotheses and success metrics. This will demonstrate your commitment to evidence-based decision-making and continuous improvement.