At a Glance
- Tasks: Be the voice of Arcavindi, ensuring customers feel valued across multiple channels.
- Company: Join a vibrant team at Arcavindi, revolutionising vintage buying and selling in Europe.
- Benefits: Hybrid work model, dynamic environment, and opportunities for personal growth.
- Other info: Join a supportive team culture focused on innovation and excellence.
- Why this job: Shape customer experiences and build trust while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
About the team: We’re incredibly excited to bring our hugely successful UK business, Vintage Cash Cow, to Europe! We're building our vibrant European sister company, Arcavindi, from an amazing hub right outside Arnhem. This dynamic warehouse will be the heart of our operations, processing and fulfilling orders for the Netherlands, Germany, Belgium, Italy, Spain, and France. To fuel this incredible growth, we're seeking passionate and inspiring individuals to join our expanding teams across the business. At Arcavindi, every employee contributes to delivering exceptional customer experiences and supporting our mission to revolutionize the way people buy and sell vintage, valuable, and truly unique items. We are united in our dedication to creating fantastic journeys for our customers.
About the role: As a Customer Experience Agent - Dutch Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey. You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started... Learn our tone of voice, systems, and customer service processes. Shadow experienced colleagues to understand customer journeys and best practices. Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact… Independently manage customer conversations with professionalism, speed, and empathy. Resolve queries and complaints fairly and consistently, meeting quality standards. Support customers during the buying process, explaining next steps and overcoming objections. Build trust through accurate, timely, and clear communication.
Driving Excellence… Take ownership of complex cases and collaborate with colleagues to resolve them smoothly. Consistently exceed KPIs for quality, efficiency, and customer satisfaction. Share feedback and ideas to improve processes, training, and workflows. Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our Dutch speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Key Responsibilities:
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Dutch Customer Experience Agent in Leeds employer: Vintage Cash Cow & Arcavindi
Arcavindi is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a crucial role in delivering outstanding customer experiences. Located just outside Arnhem, our dynamic hub offers unique opportunities for personal and professional growth, alongside a commitment to innovation and collaboration. Join us to be part of a passionate team dedicated to revolutionising the vintage market while enjoying a supportive environment that values your contributions.
Contact Detail:
Vintage Cash Cow & Arcavindi Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Customer Experience Agent in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values and mission, especially their focus on customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for those tricky customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle complaints with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Arcavindi family right from the start!
We think you need these skills to ace Dutch Customer Experience Agent in Leeds
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at Arcavindi. We’re all about creating fantastic customer journeys, so make sure your application reflects that passion for customer experience!
Show Off Your Skills:Highlight your customer service experience and any relevant skills in your application. We want to see how you can bring empathy, clarity, and problem-solving to the table — it’s what makes you stand out!
Be Authentic:Let your personality shine through! We value authenticity and want to get a sense of who you are. Don’t be afraid to share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Vintage Cash Cow & Arcavindi
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi and its mission. Understand their values of Caring, Responsible, and Innovative, and think about how you can embody these in your role as a Customer Experience Agent.
✨Practice Your Communication Skills
Since you'll be handling customer queries across various channels, practice articulating your thoughts clearly and empathetically. Role-play common customer scenarios with a friend to build your confidence in managing complaints and guiding customers through the buying process.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your resilience under pressure and how you balanced speed with accuracy while maintaining quality service.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to customer service roles. Be prepared to discuss how you’ve met or exceeded similar targets in previous positions, and share ideas on how you could contribute to Arcavindi's goals for customer satisfaction and efficiency.
