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- Tasks: Be the voice of Arcavindi, supporting customers across various channels and resolving queries.
- Company: Join a dynamic team at Arcavindi, focused on customer satisfaction and growth.
- Benefits: Hybrid work model, competitive pay, and opportunities for personal development.
- Other info: Fast-paced environment with a supportive team culture and growth potential.
- Why this job: Make a real impact by shaping customer experiences and building trust.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the role: As a Customer Experience Agent - Swedish Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Customer Experience Agent - Swedish Speaking (CEC) in Leeds employer: Vintage Cash Cow & Arcavindi
Contact Detail:
Vintage Cash Cow & Arcavindi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Swedish Speaking (CEC) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various channels like phone, email, and social media, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or helped customers. Be ready to share these stories during interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Arcavindi. Let's get you started on this exciting journey!
We think you need these skills to ace Customer Experience Agent - Swedish Speaking (CEC) in Leeds
Some tips for your application 🫡
Know Our Tone: Before you start writing your application, take a moment to familiarise yourself with our tone of voice. We want to see that you can communicate clearly and empathetically, just like we do with our customers.
Showcase Your Experience: Make sure to highlight any previous experience in customer service or sales. We love seeing how you've handled complaints or built trust with customers in the past, so don’t hold back!
Be Yourself: We’re looking for genuine people who can connect with our customers. Let your personality shine through in your application – it’s all about making that personal connection!
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Vintage Cash Cow & Arcavindi
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the customer experience they aim to provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Empathy in Your Responses
As a Customer Experience Agent, empathy is key. Prepare examples from your past experiences where you successfully handled complaints or built trust with customers. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Familiarise Yourself with Communication Channels
Since you'll be handling queries across various platforms like phone, email, and social media, it’s crucial to be comfortable with these channels. Think about how you would approach customer interactions on each platform and be ready to discuss your strategies during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your resilience under pressure and your ability to balance speed with accuracy, as these are essential skills for the position.