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- Tasks: Be the voice of Arcavindi, supporting customers across various channels and resolving queries.
- Company: Join a dynamic team at Arcavindi, focused on customer satisfaction and growth.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for personal development.
- Other info: Fast-paced environment with opportunities for career advancement and teamwork.
- Why this job: Make a real impact by shaping customer experiences and building trust.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the role: As a Customer Experience Agent - Norwegian Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Customer Experience Agent - Norwegian Speaking (CEC) in Leeds employer: Vintage Cash Cow & Arcavindi
Contact Detail:
Vintage Cash Cow & Arcavindi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Norwegian Speaking (CEC) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling queries and complaints, making you sound more professional and empathetic during real interactions.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on the radar of the hiring team.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn and engage with their posts. This can give you insider tips about the company culture and might even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Experience Agent - Norwegian Speaking (CEC) in Leeds
Some tips for your application 🫡
Know Our Tone: Before you start writing your application, take a moment to familiarise yourself with our tone of voice. We want to see that you can communicate clearly and empathetically, just like we do with our customers.
Showcase Your Experience: Make sure to highlight any previous experience in customer service or sales. We love seeing how you've handled complaints or built trust with customers in the past, so don’t hold back!
Be Yourself: We’re looking for genuine personalities who can connect with our customers. Let your unique voice shine through in your application – it’s all about making that personal connection!
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Vintage Cash Cow & Arcavindi
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the specific role of a Customer Experience Agent. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Empathy in Your Responses
Since the role involves handling complaints and supporting customers, practice responding to hypothetical scenarios with empathy. Think about how you would feel as a customer and how you would want to be treated. This will demonstrate your ability to connect with customers on a personal level.
✨Showcase Your Communication Skills
As a Customer Experience Agent, clear communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've effectively communicated with customers across different channels.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises during the interview. These might involve handling a difficult customer or guiding someone through a buying process. Practising these scenarios beforehand can help you feel more comfortable and showcase your problem-solving skills in real-time.