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- Tasks: Be the voice of Arcavindi, supporting customers across various channels and resolving queries.
- Company: Join a dynamic team at Arcavindi, focused on customer satisfaction and growth.
- Benefits: Hybrid work model, competitive pay, and opportunities for personal development.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by shaping customer experiences and building trust.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Experience Agent - French Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes.
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Customer Experience Agent - French Speaking (CEC) in Leeds employer: Vintage Cash Cow & Arcavindi
Contact Detail:
Vintage Cash Cow & Arcavindi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - French Speaking (CEC) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or helped customers. This will demonstrate your ability to handle challenges with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Arcavindi!
We think you need these skills to ace Customer Experience Agent - French Speaking (CEC) in Leeds
Some tips for your application 🫡
Know Our Tone: Before you start writing your application, take a moment to familiarise yourself with our tone of voice. We want to see that you can communicate clearly and empathetically, just like we do with our customers.
Showcase Your Experience: Make sure to highlight any relevant experience in customer service or sales. We love seeing how you've handled complaints or built trust with customers in the past, so don’t hold back!
Be Yourself: We’re looking for genuine personalities who can connect with our customers. Let your unique voice shine through in your application – it’s all about making that personal connection!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Vintage Cash Cow & Arcavindi
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your French Communication Skills
Since this role requires you to communicate with French-speaking customers, brush up on your language skills. Practice common customer service phrases and responses in French to ensure you can handle queries smoothly during the interview.
✨Showcase Your Empathy and Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complaints or helped customers feel valued. Highlight your ability to empathise with customers and how you approached problem-solving in those situations.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. This is a great opportunity to demonstrate your customer service skills. Approach these scenarios with confidence, showing how you would handle various customer interactions with professionalism and empathy.