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- Tasks: Be the voice of Arcavindi, supporting customers across various channels and resolving queries.
- Company: Join a dynamic team at Arcavindi, focused on customer satisfaction and growth.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for personal development.
- Other info: Fast-paced environment with opportunities for career advancement and teamwork.
- Why this job: Make a real impact by shaping customer experiences and building trust.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the role: As a Customer Experience Agent - Finnish Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
Getting Started...
- Learn our tone of voice, systems, and customer service processes
- Shadow experienced colleagues to understand customer journeys and best practices.
- Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact…
- Independently manage customer conversations with professionalism, speed, and empathy.
- Resolve queries and complaints fairly and consistently, meeting quality standards.
- Support customers during the buying process, explaining next steps and overcoming objections.
- Build trust through accurate, timely, and clear communication.
Driving Excellence…
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
- Share feedback and ideas to improve processes, training, and workflows.
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
Desirable Skills and Experience
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
Customer Experience Agent - Finnish Speaking (CEC) in Leeds employer: Vintage Cash Cow & Arcavindi
Contact Detail:
Vintage Cash Cow & Arcavindi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent - Finnish Speaking (CEC) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Arcavindi's values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various channels like phone, email, and social media, try role-playing different customer scenarios with friends or family. This will boost your confidence and prepare you for real interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved complaints or helped customers. This will demonstrate your ability to handle challenges with empathy and professionalism.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Arcavindi!
We think you need these skills to ace Customer Experience Agent - Finnish Speaking (CEC) in Leeds
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what being a Customer Experience Agent is all about. Dive into the job description and pick out key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Show Your Communication Skills: Since this role is all about communication, make sure your written application reflects that. Use clear, concise language and demonstrate your empathy and problem-solving skills through examples from your past experiences. We want to see how you handle customer queries and complaints!
Be Authentic: Let your personality shine through in your application! We’re looking for someone who can connect with customers, so don’t be afraid to show us who you are. Share your passion for customer service and why you want to join our team at StudySmarter.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right people quickly. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Vintage Cash Cow & Arcavindi
✨Know the Company Inside Out
Before your interview, take some time to research Arcavindi. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Experience Agent, communication is key. Practise articulating your thoughts clearly and empathetically. You might want to role-play common customer scenarios with a friend to get comfortable handling queries and complaints.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your thought process and how you maintained professionalism under pressure. This will demonstrate your resilience and ability to handle complex cases.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.