About Vinothentic
Vinothentic manages a small but exclusive portfolio of producers from around the world, whose wines are featured in bars, restaurants, independent shops, private clubs, and hotels across London and beyond. We have a reputation for delivering excellent customer service with a strong focus on authenticity, craftsmanship, and long-term relationships with producers and clients. We are a small business and this is a pivotal role encompassing more than just day to day logistics and operations.
The Operations & Customer Support Coordinator Maternity Cover
Full-Time | Office-Based | Islington
You will be the first port of call for all day-to-day order processing and customer service.
This is a Maternity Cover role with future potential.
Key Responsibilities include:
- Managing customer orders, deliveries, and logistics
- Creating accurate invoices and records across systems
- Maintaining stock accuracy and coordinating with our warehouse
- Providing excellent customer support via phone and email
- Supporting sales staff in preparing tasting notes, menus, wine lists and labels
- Preparing and packing wine boxes for online clients
- Simple website updates and email communications
About You
- At least 1 year's experience in a customer service, order processing or operations role
- A positive, can-do attitude and a desire to work in a small, but busy office
- The ability to multitask and take ownership of responsibilities
- Flexible, proactive, and a team player
- An interest in wine, hospitality, or customer service would be an advantage
Why Join Us?
- Be part of a small but friendly, passionate team
- Work in a business where your contribution matters
- Enjoy a varied role where no two days are the same
- Learn about wine, and develop your skills in a supportive environment
Salary: £32,000 with salary review after 3 months
Office Hours: 9am - 5.30pm Monday to Friday
Holidays: 28 including bank holidays. 1 day off for your birthday
We will not be able to consider applications without a full CV that includes details of previous work experience and education.
Locations
Operations & Customer Support Coordinator - Maternity Cover in Islington, Norfolk employer: Vinothentic UK
At our vibrant London-based wine import and distribution company, we pride ourselves on fostering a collaborative and dynamic work environment where every team member plays a crucial role in our success. We offer excellent growth opportunities for those eager to expand their skills, alongside a supportive culture that values teamwork and a good sense of humour. Join us to not only enhance your professional journey but also indulge in the world of wine, with plenty of chances to learn and taste along the way.
