Support Worker in Swansea

About Us

Location: Swansea | Casual Role: mixture of shifts, offering great work-life flexibility!

SCHCADS Award hourly rates range from $49 to $53 dependent on experience.

Increase your take-home pay with up to $15,000 in NFP tax-free salary benefits.

Develop your career while making a real impact in the community: clear pathways to internal career progression.

Your Role

As a Support Worker, you will play a key role in delivering high-quality, trauma-informed support within a safe and welcoming accommodation environment. Working closely with Case Workers and the wider team, you will assist residents with their daily needs while supporting the effective operation of the service. This is an opportunity for someone who is passionate about supporting people through challenging circumstances and who thrives in a client-centred environment.

Your Responsibility

• Provide practical support, advocacy and guidance in line with individual client case plans.
• Assist with client admissions, assessments, orientation and transition into the service.
• Support the delivery of daily activities, group programs and client wellbeing initiatives.
• Maintain a safe, welcoming and respectful environment for all residents.
• Prepare rooms and assist with general housekeeping, laundry and accommodation upkeep.
• Conduct routine room and property inspections and maintain service standards.
• Complete accurate and timely client records, reports and documentation.
• Respond appropriately to incidents, risks and emergencies in line with organisational procedures.
• Build positive relationships with community organisations, government agencies and internal stakeholders.
• Contribute to a collaborative team culture focused on achieving positive outcomes for clients.
• Participate in a rotating roster, including day, afternoon and sleepover shifts.

You Will Need

• Flexibility to work a rotating roster of weekdays between 7am and 7pm.
• A Certificate qualification, relevant industry experience, or current tertiary studies in Community Services, Social Work, Human Services or a related field.
• Experience working within homelessness, housing, community services, residential care or similar settings (highly regarded).
• Strong interpersonal, communication and customer service skills.
• The ability to build rapport with people from diverse backgrounds.
• A compassionate, non-judgemental and trauma-informed approach.
• Sound decision-making skills and the ability to respond effectively in crisis situations.
• The ability to work both independently and collaboratively within a team environment.
• Current First Aid Certificate, or willingness to obtain.

We Offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth.
• Wellbeing Support – EAP and wellness services to support your mental and physical well-being.
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave, Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.