Seasonal Crew Lead (Manager/Key Holder) - 44 Main Street, Vineyard Haven, MA

Seasonal Crew Lead (Manager/Key Holder) – 44 Main Street, Vineyard Haven, MA

Job Category: Retail/Outlet – Management

Requisition Number: SEASO02291

Job Type: Part-Time

Locations

Showing 1 location:

MA Retail Haven Tisbury
44 Main St
Tisbury, MA 02568, USA

Title: Crew Lead
Department: Retail
Reports To: Captain (Store Manager)/First Mates (Assistant Store Managers)

Overview:
As the ultimate vineyard vines Brand Ambassador, the Crew Lead will support the Store Team to drive top-line sales through personal sales, crew development, and community partnerships. When on the Sales Floor, the Crew Lead will ensure the customer experience supports our brand promise that “Every Day Should Feel This Good.”

Responsibilities

Driving Profitable Sales Growth:
– Generate Sales
– Support the store to meet and exceed financial goals and metrics.
– Measure and develop crew performance goals to increase profitability
– Actively look for opportunities to drive additional sales and traffic
– Partner with Store Manager and Field Leadership to create acquisition and traffic driving events in the local community

Operations:
– Responsible for Opening and Closing store processes
– Execute the fundamentals of merchandise receiving and stockroom management
– Support the Management team to train crew around Loss Prevention focuses
– Help maintain a clean and well-maintained store environment

Creating Better Relationships With Our Customers:
– Regularly exemplify our values of Passion, Service, Integrity, Commitment, Teamwork, and Fun
– Act as the Host of the Party, ensuring that each customer has a welcoming and fun experience
– Develop and maintain relationships with top customers
– Support the customer experience through Hug Book Management including coaching team on usage, managing wish lists, and monitoring % of Sales coming from Hug Book
– Lead the store in email capture and educate new crewmembers on best practices

Merchandising:
Help maintain merchandising as it pertains to company standards and brand initiatives, including regular replenishment and reaction to sell-through. Contribute to weekly feedback.

Making Vineyard Vines a Better Place to Work:
– Help management team conduct daily huddles
– Educate new crewmembers with the New Hire Orientation including Whale Experience, Fit Sessions, Product Knowledge, and MPOS/technology tools
– Partner with Management to train crew on product knowledge
– Support team-building activities and creation of contests
– Provide crew feedback through coaching in the moment
– Attend Manager Meetings and regularly meet with Store Manager regarding development goals and personal performance
– Help in recruiting and referring top talent for the store team

Requirements

• Charismatic personality and a passion for the vineyard vines brand
• Proven track record in driving sales
• Positive outlook
• Strong interpersonal communication and customer service skills
• Effective selling techniques to achieve sales and clienteling
• Exhibited leadership and mentorship skills
• Creative, adaptable, and entrepreneurial
• Team focused, confident, and professional
• Accuracy and attention to detail
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Ability to effectively receive and communicate feedback

Scheduling Notes

– Consistent weekend availability required, dependent upon the needs of the business
– 20-25 hours/week average to maintain part-time status
– Cannot close on weekends or peak-days alone
– Seasonal Stores (25-40 hours/week average during seasonal peak periods)

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