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- Tasks: Be the first point of contact for vehicle sales enquiries and support our sales team.
- Company: Join Vines, a passionate team in luxury automotive sales.
- Benefits: Competitive salary, 24 days holiday, health plan, and discounts on cars.
- Why this job: Kick-start your career with hands-on training and a Level 2 qualification.
- Qualifications: Great communication skills and a proactive, customer-first attitude.
- Other info: Dynamic environment with plenty of growth opportunities and awesome team perks.
The predicted salary is between 28840 - 28840 £ per year.
Love cars, bikes, and chatting with people? Join Vines as a Contact Centre Sales Advisor and be the first point of contact for all our sales enquiries – via phone, live chat, email, or digital.
You’ll work in a close-knit team of four, gaining hands‑on experience while completing a 12‑month training programme that leads to a Level 2 Customer Service qualification. It’s the perfect way to kick‑start your career in the world of luxury cars and motorcycles!
Hours: 42.5 hours per week - 5 day working pattern over a Monday to Saturday period with a 1-hour unpaid lunch break each day (you will have a set day off during the week).
What you'll be doing:
- Handling Enquiries: You’ll be the go‑to person for all vehicle sales enquiries via phone, email, live chat, or any other digital means. Answering questions and providing info to help customers make the best decisions about buying a vehicle from us.
- Setting Appointments: Turning those enquiries into appointments for our sales team will be your superpower. Giving detailed and useful information to ensure customers feel confident about their choices.
- Supporting the Sales Team: Helping our sales teams with customer vehicle enquiries and making sure everything runs smoothly. Providing ongoing support to ensure customers have a seamless experience.
- Building Relationships: Creating and maintaining strong relationships with our customers to keep them happy and loyal. Following up with customers to encourage repeat business and keep them coming back.
- Keeping Accurate Records: Making sure all vehicle and customer information is recorded accurately. Following up with prospects and keeping our records up-to-date and comprehensive.
What we are looking for:
- Someone with great communication skills – you can talk to anyone!
- Organised and detail-oriented – you’ve got a keen eye for detail.
- A proactive, customer-first attitude with a passion for helping others.
- Able to juggle multiple tasks and manage your time well.
- Comfortable using systems and digital tools.
- Previous experience working towards goals and targets – you know how to stay motivated and focused.
We’re excited to welcome individuals who are eager to make a difference and grow their career in luxury automotive sales. At Vines, we’re passionate about progression and development – you’ll be supported through a 12‑month training programme leading to a nationally recognised Level 2 Customer Service qualification.
No need to have worked in automotive before – maybe you’ve been in retail or another customer‑facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team.
What's in it for you?
- Awesome Team: Work with friendly, passionate people who love what they do.
- Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
- Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
- 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
- Birthday Off: Celebrate your special day!
- Staff Purchase Scheme: Discounts on cars and motorbikes.
- Health Plan: Medical health cash plan.
- Enhanced Parental Benefits
- Flexible Holidays: Buy and sell holiday days.
- Growth Opportunities: Job shadowing scheme and career planning/pathways.
- Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!
For more details, check out our staff benefits.
Contact Centre Sales Advisor in Guildford employer: Vines Group
Contact Detail:
Vines Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Sales Advisor in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vines and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your personality! The role is all about communication, so let your enthusiasm shine through during the interview. Be yourself and don’t be afraid to share your passion for cars and customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Contact Centre Sales Advisor in Guildford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for cars and customer service shine through! We want to see that you're genuinely excited about the role and ready to chat with customers.
Tailor Your CV: Make sure your CV highlights relevant experience, even if it’s from retail or another customer-facing role. We’re looking for skills like communication and organisation, so don’t hold back on showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Vines Group
✨Know Your Stuff About Cars and Bikes
Brush up on your knowledge of cars and motorcycles before the interview. Being able to chat confidently about different models, features, and trends will show your passion for the industry and impress the interviewers.
✨Practice Your Communication Skills
Since this role is all about talking to customers, practice your communication skills. Try role-playing with a friend or family member, focusing on how you would handle enquiries and provide information clearly and effectively.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and keep records accurate. Think of examples from previous jobs where you successfully juggled responsibilities and maintained attention to detail.
✨Demonstrate Your Customer-First Attitude
Think of specific instances where you went above and beyond for a customer. Share these stories during the interview to highlight your proactive approach and genuine passion for helping others.
