BMW & MINI Customer Service Apprentice - Parts Advisor in Guildford

Guildford Trainee On-site

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🚗 Kickstart Your Career with Vines Group – Become a BMW/MINI Parts Advisor of the Future! 🔧

Hours: 45 Hours per week Monday - Friday - No WEEKENDS!

This is an exciting and challenging opportunity for you to begin your journey to becoming a qualified BMW and MINI Parts Advisor. You will achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Most of your 12 month apprenticeship will be on-the job training based at our centre with a mentor within your department to oversee your work-based learning. A BMW representative will also visit you usually on a 12 weekly basis to set performance targets and ensure any development needs are being met.

The classroom sessions will be offsite and delivered at the BMW Group Training Academy based in Reading, Berkshire. You will also receive the added benefit of Functional Skills support during their programme if required.

On successful completion of the Advanced Apprenticeship, the qualifications attained will be:

IMIAL Level 2 Diploma in Customer Service
IMIAL Level 3 Diploma in Customer Service
BMW Parts Advisor Accreditation

Your qualifications don't stop there! Following on from completion of the apprenticeship, you will have a fantastic foundation to continue your career within the automotive industry.

To read some of our current Apprentices stories, please click here.

🔧 What You’ll Be Doing

🚗 Be the go-to expert for BMW parts, helping customers and technicians find exactly what they need.

📦 Pick, pack and dispatch orders accurately, making sure everything arrives on time.

🔍 Learn how to identify vehicle parts using industry-leading systems and technology.

🤝 Deliver outstanding customer service, building relationships and creating great experiences.

💡 Spot opportunities to recommend additional products and help drive sales.

📊 Help manage stock, keep inventory accurate and ensure the parts department runs smoothly.

🎯 Work alongside experienced BMW professionals while gaining a recognised qualification.

🚀 Develop valuable skills, earn while you learn, and kick-start a long-term career in the automotive industry.

No two days are the same – you'll be learning, problem-solving and playing a key role in keeping our customers moving.

What We're Looking For:

Previous customer service experience is a plus!
Excellent communication skills
Desire and commitment to learn with an interest in development and progression
Passionate about the automotive industry
Hardworking
Excellent attendance and timekeeping
Reliable
Ability to use own initiative
Must have a ‘can do’ attitude

Application Criteria
Applicants are required to have, or are predicted to obtain, 3 GCSEs at grades A*-C / 9-4 (or equivalent) in the following subjects:

English
Maths
One other subject

Benefits

Awesome Team: Work with friendly, passionate people who love what they do.
Exciting Challenges: Keep things interesting with new tasks and challenges every day.
Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
Birthday Off: Celebrate your special day!
Staff Purchase Scheme: Discounts on cars and motorbikes.
Health Plan: Medical health cash plan.
Enhanced Parental Benefits
Flexible Holidays: Buy and sell holiday days.
Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more.

…and that’s just the start. Check out everything we offer here:
https://www.vinesgroup.co.uk/staff-benefits/vines-staff-benefits

🤝 A Team Where You Belong

What makes a great team? Different people, different strengths. At Vines, we believe diversity drives success. So even if you don’t tick every box — go for it anyway.

You’re more than your CV. Your personality, your mindset, your potential — that’s what really matters to us.