At a Glance
- Tasks: Be the voice of Vines, managing customer enquiries and creating outstanding experiences.
- Company: Join Vines Group, a passionate team in the luxury automotive industry.
- Benefits: Competitive salary, 24 days holiday, birthday off, and health plan.
- Other info: Dynamic team environment with plenty of growth opportunities and perks.
- Why this job: Kick-start your career with hands-on training and a Level 2 qualification.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 27740 - 30000 £ per year.
At Vines Group, we’re driven by more than great cars — we’re driven by great people. We’re on the lookout for a Customer Service Advisor who brings energy, empathy, and a passion for creating outstanding customer experiences. This is a role where you’ll be the voice of Vines — the first point of contact for our customers and the person who makes every interaction feel effortless, friendly, and professional. If you thrive on connection, pace, and making people’s day, you’ll love it here.
You’ll work in a close-knit team, gaining hands‑on experience while completing a 12‑month training programme that leads to a Level 2 Customer Service qualification. It’s the perfect way to kick‑start your career in the world of luxury cars and motorcycles!
Application Deadline: 6 November 2025
Department: Group Customer Services
Location: Guildford, Surrey
Compensation: £27,740 - £30,000 / year
Hours: 42.5 hours per week between 8am and 6pm - Monday to Friday period with a 1‑hour unpaid lunch break each day. There will also be a 1 in 4 paid Saturday rota.
What you’ll be doing:
- Managing around 80 customer contacts a day – inbound and outbound – and making sure every enquiry gets the attention it deserves.
- Turning enquiries into confirmed bookings and appointments, helping our customers get back on the road quickly and smoothly.
- Maximising service sales and profitability by promoting value‑added products and after‑sales services.
- Building customer confidence in everything we do by delivering first‑class service and attention to detail.
- Following up on enquiries, maintaining accurate records, and creating repeat and referral business through great relationships.
- Running after‑care and prospecting calls to generate fresh opportunities and drive revenue.
- Spotting opportunities to upsell products, promotions, or services to enhance the customer experience.
- Supporting the wider team with enthusiasm and a “can‑do” approach – every day is different, and you’ll make it happen.
What we are looking for:
- Experience in a customer service or sales environment, ideally with a passion for the automotive industry (but not essential!).
- A natural communicator – friendly, clear, and confident over the phone and by email.
- Customer‑focused mindset with genuine care for delivering an exceptional experience.
- Organised and process‑driven, with the ability to juggle multiple tasks in a fast‑paced environment.
- Proactive, adaptable, and target‑driven – you see challenges as opportunities to shine.
- A team player who thrives on collaboration and positivity.
We’re excited to welcome individuals who are eager to make a difference and grow their career in luxury automotive sales. At Vines, we’re passionate about progression and development – you’ll be supported through a 12‑month training programme leading to a nationally recognised Level 2 Customer Service qualification. No need to have worked in automotive before – maybe you’ve been in retail or another customer‑facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team.
What’s in it for you?
- Awesome Team: Work with friendly, passionate people who love what they do.
- Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
- Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
- 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
- Birthday Off: Celebrate your special day!
- Staff Purchase Scheme: Discounts on cars and motorbikes.
- Health Plan: Medical health cash plan.
- Enhanced Parental Benefits
- Flexible Holidays: Buy and sell holiday days.
- Growth Opportunities: Job shadowing scheme and career planning/pathways.
- Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!
For more details, check out our staff benefits.
Customer Service Advisor employer: Vines Group
Vines Group is an exceptional employer that prioritises the well-being and development of its employees. Located in Redhill, Surrey, we offer a supportive work culture with a focus on family values, alongside competitive salaries and expert training opportunities at the BMW Academy. Join us for a rewarding career where you can thrive professionally while enjoying a balanced work-life schedule with no weekends.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vines Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vines Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vines Group:Your cover letter is your chance to shine! Tell us why you want to work at Vines Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vines Group!
How to prepare for a job interview at Vines Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
