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- Tasks: Be the voice of Vines, managing customer enquiries and creating outstanding experiences.
- Company: Join Vines Group, a passionate team in the luxury automotive industry.
- Benefits: Competitive salary, 24 days holiday, birthday off, and health plan.
- Why this job: Kick-start your career with hands-on training and a Level 2 qualification.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic team environment with plenty of growth opportunities and perks.
The predicted salary is between 27740 - 30000 ÂŁ per year.
At Vines Group, we’re driven by more than great cars — we’re driven by great people. We’re on the lookout for a Customer Service Advisor who brings energy, empathy, and a passion for creating outstanding customer experiences. This is a role where you’ll be the voice of Vines — the first point of contact for our customers and the person who makes every interaction feel effortless, friendly, and professional. If you thrive on connection, pace, and making people’s day, you’ll love it here.
You’ll work in a close-knit team, gaining hands‑on experience while completing a 12‑month training programme that leads to a Level 2 Customer Service qualification. It’s the perfect way to kick‑start your career in the world of luxury cars and motorcycles!
Application Deadline: 6 November 2025
Department: Group Customer Services
Location: Guildford, Surrey
Compensation: ÂŁ27,740 - ÂŁ30,000 / year
Hours: 42.5 hours per week between 8am and 6pm - Monday to Friday period with a 1‑hour unpaid lunch break each day. There will also be a 1 in 4 paid Saturday rota.
What you’ll be doing:
- Managing around 80 customer contacts a day – inbound and outbound – and making sure every enquiry gets the attention it deserves.
- Turning enquiries into confirmed bookings and appointments, helping our customers get back on the road quickly and smoothly.
- Maximising service sales and profitability by promoting value‑added products and after‑sales services.
- Building customer confidence in everything we do by delivering first‑class service and attention to detail.
- Following up on enquiries, maintaining accurate records, and creating repeat and referral business through great relationships.
- Running after‑care and prospecting calls to generate fresh opportunities and drive revenue.
- Spotting opportunities to upsell products, promotions, or services to enhance the customer experience.
- Supporting the wider team with enthusiasm and a “can‑do” approach – every day is different, and you’ll make it happen.
What we are looking for:
- Experience in a customer service or sales environment, ideally with a passion for the automotive industry (but not essential!).
- A natural communicator – friendly, clear, and confident over the phone and by email.
- Customer‑focused mindset with genuine care for delivering an exceptional experience.
- Organised and process‑driven, with the ability to juggle multiple tasks in a fast‑paced environment.
- Proactive, adaptable, and target‑driven – you see challenges as opportunities to shine.
- A team player who thrives on collaboration and positivity.
We’re excited to welcome individuals who are eager to make a difference and grow their career in luxury automotive sales. At Vines, we’re passionate about progression and development – you’ll be supported through a 12‑month training programme leading to a nationally recognised Level 2 Customer Service qualification. No need to have worked in automotive before – maybe you’ve been in retail or another customer‑facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team.
What’s in it for you?
- Awesome Team: Work with friendly, passionate people who love what they do.
- Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
- Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
- 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
- Birthday Off: Celebrate your special day!
- Staff Purchase Scheme: Discounts on cars and motorbikes.
- Health Plan: Medical health cash plan.
- Enhanced Parental Benefits
- Flexible Holidays: Buy and sell holiday days.
- Growth Opportunities: Job shadowing scheme and career planning/pathways.
- Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!
For more details, check out our staff benefits.
Customer Service Advisor employer: Vines Group
Contact Detail:
Vines Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vines Group. Understand their values, culture, and what makes them tick. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a natural communicator. Try role-playing with a friend or family member to get comfortable with answering common customer queries and handling tricky situations.
✨Tip Number 3
Show off your passion for customer service! During your interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating outstanding experiences, which is key for this role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll have access to all the latest updates and resources to help you land that job. Don’t miss out!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you genuinely care about creating outstanding experiences for customers!
Tailor Your CV: Make sure your CV highlights relevant experience, even if it’s from a different field. We love seeing how skills from retail or other customer-facing roles can translate into this position!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a friendly tone that reflects your personality while remaining professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Vines Group
✨Know the Company
Before your interview, take some time to research Vines Group. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer interactions in the past, highlighting your friendly and professional approach.
✨Demonstrate Your Customer Focus
Be ready to discuss your passion for delivering exceptional customer experiences. Think of specific instances where you've gone above and beyond for a customer. This will illustrate your customer-focused mindset and your ability to create positive interactions.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your problem-solving skills and how you handle customer enquiries. Practise responding to common customer scenarios, focusing on empathy and solutions. This will help you feel more confident and prepared on the day.
