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- Tasks: Be the go-to person for customers, guiding them through their service experience with premium cars.
- Company: Join Vines, a passionate team working with BMW & MINI in Crawley.
- Benefits: Enjoy 24 days of annual leave, a pension scheme, and ongoing training opportunities.
- Why this job: Work with luxury cars and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for customer service; experience is a plus but not essential.
- Other info: Diverse and inclusive culture where your unique qualities are valued.
The predicted salary is between 30000 - 41200 £ per year.
Are you passionate about premium cars and providing exceptional customer service? As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction.
Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience
Hours: 45 hours per week, Monday – Friday 0800 – 1800
What you will be doing:
- Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance.
- Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines.
- Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
- Coordinate with technicians to schedule repairs and keep customers updated on progress.
- Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
- Enhance the experience by recommending additional services and products where appropriate.
- Maintain accurate records of all service transactions and customer interactions.
What We're Looking For:
- Previous experience as a Service Advisor is ideal but not essential.
- A natural communicator with strong customer service skills and the ability to build rapport.
- Professional, courteous, and confident in handling challenging situations.
- Highly organised with great attention to detail.
- Comfortable using IT systems (training on our in-house systems will be provided).
- Able to thrive in a fast-paced environment and stay calm under pressure.
Why Join Vines?
- Work with a premium brand and a passionate team.
- Ongoing training and development opportunities.
- A supportive environment where your contribution truly matters.
Core benefits:
- Monday – Friday working hours for our Aftersales teams!
- 24 days’ annual leave (increasing to 29 with service) + your birthday off!
- Pension Scheme & Life Assurance
- Cycle2Work programme
- Holiday Buy & Sell Scheme
- Tech & Travel Purchase Scheme
- Enhanced Parental Leave
Vines are committed to creating a diverse & inclusive culture through our people.
BMW & MINI Service Advisor in Crawley employer: Vines Group
Contact Detail:
Vines Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMW & MINI Service Advisor in Crawley
✨Tip Number 1
Get to know the company! Research Vines and their values, especially their commitment to customer service and premium cars. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly and build rapport with customers. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle challenging situations calmly and professionally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Vines team. Don’t hesitate – we’re excited to see what you bring to the table!
We think you need these skills to ace BMW & MINI Service Advisor in Crawley
Some tips for your application 🫡
Show Your Passion: Let your love for premium cars shine through in your application. We want to see that you're not just looking for a job, but that you genuinely care about providing exceptional customer service and making every customer's experience memorable.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure to explain your relevant experience and skills without any fluff. Remember, we’re looking for someone who can communicate effectively with our customers!
Tailor Your Application: Make sure to customise your application to fit the Service Advisor role. Highlight your customer service skills and any experience you have in similar positions. We want to know how you can contribute to our team at Vines!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Vines Group
✨Know Your Cars
Brush up on your knowledge of BMW and MINI vehicles. Familiarise yourself with their features, common issues, and the services they typically require. This will not only impress your interviewers but also show your genuine passion for premium cars.
✨Customer Service Scenarios
Prepare for role-play scenarios that may come up during the interview. Think about how you would handle difficult customers or explain complex services in a simple way. Practising these situations can help you demonstrate your communication skills effectively.
✨Showcase Your Organisational Skills
Since the role requires great attention to detail and organisation, be ready to discuss how you manage multiple tasks. Share examples from past experiences where you successfully coordinated schedules or maintained accurate records.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
