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- Tasks: Be the first point of contact for vehicle sales enquiries via phone, email, and live chat.
- Company: Join Vines, a passionate team in luxury automotive sales.
- Benefits: Enjoy competitive pay, 24 days holiday, and discounts on cars and bikes.
- Why this job: Kick-start your career with hands-on experience and a recognised qualification in customer service.
- Qualifications: Great communication skills and a proactive, customer-first attitude are essential.
- Other info: No automotive experience needed; just bring your passion and drive!
The predicted salary is between 24000 - 32000 £ per year.
Contact Centre Sales Advisor
Application Deadline: 17 February 2026
Department: Group Customer Services
Employment Type: Permanent – Full Time
Location: Guildford, Surrey
Reporting To: Victoria Kitterman
Compensation: £28,840 / year
Description
Love cars, bikes, and chatting with people? Join Vines as a Contact Centre Sales Advisor and be the first point of contact for all our sales enquiries – via phone, live chat, email, or digital.
You’ll work in a close-knit team of four, gaining hands‑on experience while completing a 12‑month training programme that leads to a Level 2 Customer Service qualification. It’s the perfect way to kick‑start your career in the world of luxury cars and motorcycles!
Hours: 42.5 hours per week – 5 day working pattern over a Monday to Saturday period with a 1-hour unpaid lunch break each day (you will have a set day off during the week).
What you\’ll be doing:
Handling Enquiries:
- You’ll be the go‑to person for all vehicle sales enquiries via phone, email, live chat, or any other digital means.
- Answering questions and providing info to help customers make the best decisions about buying a vehicle from us.
Setting Appointments:
- Turning those enquiries into appointments for our sales team will be your superpower.
- Giving detailed and useful information to ensure customers feel confident about their choices.
Supporting the Sales Team:
- Helping our sales teams with customer vehicle enquiries and making sure everything runs smoothly.
- Providing ongoing support to ensure customers have a seamless experience.
Building Relationships:
- Creating and maintaining strong relationships with our customers to keep them happy and loyal.
- Following up with customers to encourage repeat business and keep them coming back.
Keeping Accurate Records:
- Making sure all vehicle and customer information is recorded accurately.
- Following up with prospects and keeping our records up-to-date and comprehensive.
What we are looking for:
- Someone with great communication skills – you can talk to anyone!
- Organised and detail-oriented – you’ve got a keen eye for detail.
- A proactive, customer-first attitude with a passion for helping others.
- Able to juggle multiple tasks and manage your time well.
- Comfortable using systems and digital tools.
- Previous experience working towards goals and targets – you know how to stay motivated and focused.
We’re excited to welcome individuals who are eager to make a difference and grow their career in luxury automotive sales. At Vines, we’re passionate about progression and development – you’ll be supported through a 12‑month training programme leading to a nationally recognised Level 2 Customer Service qualificationp>
No need to have worked in automotive before – maybe you’ve been in retail or another customer‑facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team.
What\’s in it for you?
- Awesome Team: Work with friendly, passionate people who love what they do.
- Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
- Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
- 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
- Birthday Off: Celebrate your special day!
- Staff Purchase Scheme: Discounts on cars and motorbikes.
- Health Plan: Medical health cash plan.
- Enhanced Parental Benefits
- Flexible Holidays: Buy and sell holiday days.
- Growth Opportunities: Job shadowing scheme and career planning/ pathways.
- Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!
For more details, check out our staff benefits.
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Contact Centre Sales Advisor employer: Vines Group
Contact Detail:
Vines Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Sales Advisor
✨Tip Number 1
Familiarise yourself with the luxury automotive market. Knowing about different car brands, models, and features will help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their vehicle preferences. This will help you become more comfortable discussing cars and bikes, which is crucial for this role.
✨Tip Number 3
Get comfortable with digital tools and customer relationship management (CRM) systems. Familiarity with these platforms will make it easier for you to manage customer enquiries and keep accurate records.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule for handling multiple customer enquiries. This will demonstrate your ability to juggle tasks and manage time effectively during the interview process.
We think you need these skills to ace Contact Centre Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales roles. Emphasise your communication skills and any previous achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention why you want to work at Vines and how your skills align with the role of Contact Centre Sales Advisor.
Highlight Relevant Skills: In your application, focus on skills such as organisation, attention to detail, and your proactive attitude. Provide examples of how you've successfully managed multiple tasks or supported a team in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vines Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this role is all about creating a positive customer experience.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for sales enquiries, it's crucial to showcase your communication abilities. Practice clear and concise responses to common questions, and be ready to engage in friendly conversation during the interview.
✨Highlight Your Organisational Skills
Being organised is key in this role. Prepare to discuss how you manage multiple tasks and keep track of customer information. You might want to share specific tools or methods you use to stay organised in a busy environment.
✨Research the Company and Its Products
Familiarise yourself with Vines and their offerings. Knowing about the luxury cars and motorcycles they sell will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
