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- Tasks: Be the go-to person for customers, guiding them through their service experience with ease.
- Company: Join Vines, a premium automotive brand with a passionate team.
- Benefits: Enjoy 24 days of annual leave, a pension scheme, and ongoing training.
- Why this job: Work with luxury cars and make a real difference in customer satisfaction.
- Qualifications: Customer service skills and a knack for communication are key.
- Other info: Diverse and inclusive culture where your unique qualities shine.
The predicted salary is between 30000 - 41200 £ per year.
Are you passionate about premium cars and providing exceptional customer service? As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction.
Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience
Hours: 45 hours per week, Monday – Friday 0800 – 1800
What you will be doing:
- Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance.
- Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines.
- Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
- Coordinate with technicians to schedule repairs and keep customers updated on progress.
- Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
- Enhance the experience by recommending additional services and products where appropriate.
- Maintain accurate records of all service transactions and customer interactions.
What We're Looking For:
- Previous experience as a Service Advisor is ideal, especially within a BMW dealership or premium automotive brand.
- A natural communicator with strong customer service skills and the ability to build rapport.
- Professional, courteous, and confident in handling challenging situations.
- Highly organized with great attention to detail.
- Comfortable using IT systems (training on our in-house systems will be provided).
- Able to thrive in a fast-paced environment and stay calm under pressure.
Why Join Vines?
- Work with a premium brand and a passionate team.
- Ongoing training and development opportunities.
- A supportive environment where your contribution truly matters.
Core benefits include:
- Monday – Friday working hours for our Aftersales teams!
- 24 days’ annual leave (increasing to 29 with service) + your birthday off!
- Pension Scheme & Life Assurance
- Cycle2Work programme
- Holiday Buy & Sell Scheme
- Tech & Travel Purchase Scheme
- Enhanced Parental Leave
Vines are committed to creating a diverse & inclusive culture through our people.
BMW & MINI Service Advisor employer: Vines Group
Contact Detail:
Vines Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMW & MINI Service Advisor
✨Tip Number 1
Get to know the company! Research Vines and understand their values, especially around customer service and premium brands. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly and build rapport with customers. Role-play with a friend or family member to get comfortable with discussing services and handling queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've handled challenging situations calmly and professionally. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Vines team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace BMW & MINI Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for premium cars shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team at Vines.
Be Clear and Concise: Make sure your application is easy to read. Use straightforward language to explain your experience and skills. We appreciate clarity, so avoid jargon and keep it simple!
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant experience as a Service Advisor, especially if you’ve worked with BMW or other premium brands. We want to know why you’re the perfect fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vines Group
✨Know Your BMW & MINI Inside Out
Before the interview, brush up on your knowledge of BMW and MINI vehicles. Familiarise yourself with their latest models, features, and any recent news about the brand. This will not only show your passion for premium cars but also demonstrate your commitment to providing exceptional service.
✨Practice Your Customer Service Scenarios
Think about common customer service scenarios you might face as a Service Advisor. Prepare responses for questions like how you would handle an upset customer or explain a complex service issue. Practising these scenarios will help you feel more confident and articulate during the interview.
✨Showcase Your Organisational Skills
As a Service Advisor, being organised is key. Be ready to discuss how you manage multiple tasks and keep track of customer interactions. You could even share examples from previous roles where your organisational skills made a difference in customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
