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- Tasks: Join our team to provide top-notch IT support and build custom PCs for clients.
- Company: Vinebrook Technology is a dynamic IT services company based in Burlington, MA.
- Benefits: Enjoy medical and vision insurance, a 401(k), and a collaborative work environment.
- Why this job: Gain hands-on experience in tech while working with a passionate team in a supportive culture.
- Qualifications: High school diploma required; college degree preferred, along with relevant IT certifications.
- Other info: This role has two openings, perfect for tech enthusiasts ready to kickstart their careers.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Vinebrook Technology is hiring a TWO full-time, on-site IT Support & Build Specialists for the Burlington, MA location. This person will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. This role will have broad exposure across a range of end user devices, network, server, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. This support specialist will also build end user devices for Vinebrook customers. The ideal candidate will be a self-starter, with an ability to learn quickly, and provide exceptional customer service.
Schedule:
- Monday – Friday
- On-site in Burlington, MA
- 9am – 5:30pm EST
Qualifications:
- High school diploma required; college degree strongly preferred
- Apple Business Manager (Required)
- JAMF (Required)
- Google IT Support Professional (Preferred)
- CompTIA A+, Network+, Security+ (Preferred)
- Microsoft MTA (Preferred)
- ITIL v3 Foundation (Preferred)
Experience:
- 1-3 years in a technical support role.
- Experience providing customer support.
- Experience in 24x7x365 Managed Services preferred.
- Experience using ITSM and Monitoring tool sets.
- Experience using MS InTune or other device management software.
- Proven experience in PC assembly, device management and troubleshooting, ideally in a professional capacity.
Responsibilities:
- Triage tickets per specified severity levels.
- Refer/ escalate customer issues to the appropriate level of support, as needed.
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
- Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems.
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
- Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
- Distribute scheduled reports to customers as required.
- Supporting end users by diagnosing and resolving computer hardware, network, and application issues.
- Assist with cross training of other team members, as needed.
- Perform other tasks as assigned by management.
PC Builds:
- Hardware Testing: Conduct thorough testing of each PC build to ensure all components are functioning correctly, including stress testing for stability and performance.
- Software Installation: Install operating systems, drivers, and software applications on each PC, ensuring that they are up-to-date and configured properly.
- Build Room Management: Maintain clean and organized workspace to allow for optimal flow for PC builds.
- Quality Assurance: Implement and adhere to quality control standards to deliver high-quality PC builds that meet or exceed client expectations.
- Documentation: Maintain detailed records of PC builds, including components used, software configurations, and troubleshooting steps taken.
- Customer Service: Provide excellent customer service by addressing client inquiries, offering technical support, and ensuring positive overall experience.
- Inventory Management: Keep track of inventory levels for PC hardware and shipping materials, ensuring an adequate supply of parts and accessories.
Skills:
- Highly analytical thinker and troubleshooter.
- Detail oriented with excellent documentation and communication skills.
- Self-motivated, passionate about technology, with the desire to learn new things.
- Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.
- Foundational understanding of operating systems and servers, both physical and virtual.
- Experience working with active directory to perform basic tasks, such as user creation and password resets.
- A commitment to maintaining a safe and organized work environment.
*This position has two openings.*
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Vinebrook Technology by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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IT Support & Build Specialist x2 employer: Vinebrook Technology
Contact Detail:
Vinebrook Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Build Specialist x2
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Apple Business Manager and JAMF. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss these scenarios during the interview to demonstrate your analytical thinking and troubleshooting abilities.
✨Tip Number 3
Since customer service is a key aspect of this role, think about times when you've provided exceptional support. Prepare to share these experiences, highlighting your communication skills and ability to stay calm under pressure.
✨Tip Number 4
Research Vinebrook Technology and their services to understand their customer base and the environments you'll be supporting. This knowledge will not only help you tailor your responses but also show your genuine interest in the company during the interview.
We think you need these skills to ace IT Support & Build Specialist x2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided customer service or worked with end-user devices. Mention specific tools and technologies you are familiar with, such as Apple Business Manager and JAMF.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to work independently and your commitment to providing exceptional customer service. Use examples from your past experiences to demonstrate your skills.
Showcase Technical Skills: Clearly list your technical qualifications, such as CompTIA A+, Network+, and Security+. If you have experience with ITSM and monitoring tools, make sure to mention that as well. This will show that you meet the job requirements.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Vinebrook Technology
✨Showcase Your Technical Skills
Make sure to highlight your experience with Apple Business Manager, JAMF, and any relevant IT certifications like CompTIA A+ or Network+. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided exceptional customer service in previous positions. Emphasise your ability to stay calm and communicate clearly in stressful situations.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting steps for various platforms, including Windows and Linux. Brush up on basic diagnostics and be ready to walk the interviewer through your thought process when resolving issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and the company's approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
