Practice Manager

Reporting to the partners, this role is to lead in the management and coordination of all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Practice Manager is the lead in managing governance and is the focal point for external organisations and inspections, including the regulator.

Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the practice complies with UK legislation and both NHS and CQC regulations. As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations. The post-holder is an instrumental member of the general practice team.

Main duties of the job:

• Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Functional management of all salaried clinical and administrative staff.
• Maintain an effective overview of and ensure compliance with HR legislation.
• Manage the financial elements of the practice.
• Develop, implement and embed an efficient business resilience plan.
• Implement systems to ensure compliance with CQC regulations and standards.

About us:

The practice is looking for an enthusiastic, highly motivated full-time Practice Manager to join our forward-thinking and hard-working friendly team situated in the lovely village of Abbots Langley, committed to achieving high standards in QOF. Rated Good in CQC inspection. Emis Web, Docman 10 and AccuRx systems. Excellent local schools, easy access to M25, M1 and rail to London in 25 minutes. Strive to provide the highest standards of modern primary care while maintaining the very best of traditional family general practice.

Job responsibilities:

We are looking for a well-organised, and delivery-focused Practice Manager to take ownership of our multidisciplinary team at Vine House Health Centre. This position is a senior, hands-on leadership role. You'll be responsible for performance, productivity, workforce strategy, and the development of our people. Your work will help ensure our non-clinical team is effective, efficient, and truly making a difference for patients. You'll lead a diverse team including Partners, Salaried GPs, Clinical Pharmacists, Paramedics, the Nursing team, and other AHPs within our practice. Your role is to create clarity, pace, and accountability - turning strategy into action and challenges into practical solutions. You'll operate at speed, spotting issues early, and finding solutions.

You won't be working in isolation. You'll work closely with our GP Partners, clinicians and AHP Leads, alongside a strong management, administrative, and reception team. Together, they provide the professional, clinical, and operational expertise needed to keep services running smoothly and safely, while you bring the structure, coordination, and follow-through that turns plans into delivery.

If you thrive on ownership, data, coaching, and delivery, and you want the autonomy to genuinely shape how primary care services operate - this is a role where your impact will be visible, measurable, and valued.

Key Responsibilities:

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance.
• Owning operational delivery ensuring patient demand, workforce capacity, and access are aligned through proactive planning.
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips.
• Spotting bottlenecks across access, utilisation, documentation, or follow-up and fixing them without hesitation.
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered.
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one.
• Coaching and performance managing team members with pace, fairness, and clarity - addressing issues early and constructively.
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don’t linger.
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows.
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes.

You’ll thrive here if you:

• Prefer ownership and autonomy - and take pride in getting things done properly.
• Have experience leading people and services in primary care, the NHS, or complex service-based environments.
• Understand operational performance, workforce planning, and how to run teams at pace.
• Are confident using data to drive decisions and turning insight into action.
• Enjoy coaching, setting expectations, and lifting performance across teams.
• Are calm, decisive, and solutions-focused, especially when things get busy or complex.
• Can move comfortably between detail and strategy without losing momentum.
• Want a role where you can make a clear, measurable difference to how care is delivered.

Person Specification:

Experience:

• Experience of managing multidisciplinary teams.
• Experience of working with the general public.
• Experience of working in a healthcare setting.
• NHS or general practice experience.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Understanding of Health and Safety requirements.
• HR understanding and experience.
• Experience of health and safety requirements and needs within a small business.
• Experience of chairing meetings, producing agendas and minutes.

Qualifications:

• Educated to degree level in healthcare or business.
• AMSPAR qualification in Primary Care and Health Management.

Knowledge and skills:

• Excellent communication skills (written, oral and presenting).
• Proven leadership skills.
• Competent in the use of MS Office products.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Ability to use own initiative, discretion, and sensitivity.
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to work as a team member and autonomously.
• Sensitive and empathetic in distressing situations.
• Ability to exploit and negotiate opportunities to enhance service delivery.
• Strategic thinker and negotiator with a solutions-focused approach.
• Effective time management (planning and organising).
• Good organisational skills.
• Ability to effectively utilise resources.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Ability to network and build relationships.
• Flexible, cooperative and motivated.
• Confident, assertive and resilient.
• Ability to drive and deliver change effectively.
• Ability to use initiative and judgement.
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions.
• Understanding of safeguarding adults and children.
• Demonstrate personal accountability, emotional resilience and the ability to work well under pressure.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.