care coordinator in Abbots Langley

The role is to provide reception and administration duties for 12 months maternity cover. You will be working within an established and friendly team.

Hours: Monday 15:00 - 19:00 and Friday 07:45-13:00, 13:45 - 19:00 (total 14.5 hours).

Main duties of the job:

• Deal with enquiries at the front desk.
• Speak with patients and other service users on the telephone.
• Support the doctors and nurses with administration tasks.

About us:

We are a doctors' surgery situated in the village of Abbots Langley. The team comprises of 3 GP partners and 3 salaried GPs. Further clinicians include nursing team, paramedic, Advanced Nurse Practitioners and MSK specialists. The Clinical team is fully supported by our well-established and friendly administration team. We all work together to provide the best care for all our patients and the wellbeing of all the team.

Job responsibilities:

We are looking to appoint a Care Coordinator to join our Patient Experience Team at our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face-to-face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input, utilising self-book technology and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.

Job Responsibilities:

• RECEPTION
• Receiving patients, consulting with members of practice team.
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link.
• Taking messages and passing on information.
• Managing incoming electronic data including clinical documents, patient requests/emails, virtual data, and medication requests.
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
• GENERAL ADMINISTRATION
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Processing and distributing incoming and outgoing mail.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
• Ordering and monitoring of stationery and other supplies.
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable.
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
• Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners.
• Undertake statutory and mandatory training as required.
• APPOINTMENT SYSTEM MANAGEMENT
• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Ensure full optimisation of appointments.
• Monitor effectiveness of the system and report any problems or variations required.
• Arrange transport to hospital appointments for housebound patients.
• MEDICAL RECORDS MANAGEMENT
• Ensure that all records are accurately compiled in advance for each consulting session.
• Ensure correspondence, reports, results, etc., are filed in correct record.
• Processing repeat prescriptions in accordance with practice guidelines.
• Handing completed repeat prescriptions to patient and checking names and address.

Person Specification:

• A good level of general education including English and maths.
• Experience of at least 2 years of reception work.
• Experience of working in primary care.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.