At a Glance
- Tasks: Be the friendly face of our showroom, ensuring customers feel valued and informed.
- Company: Join The Vindis Group, a passionate team dedicated to customer excellence and employee growth.
- Benefits: Enjoy perks like an Employee Car Scheme, paid birthday leave, and enhanced sick pay.
- Other info: Opportunities for leadership development with accredited training programs available.
- Why this job: This role offers a chance to develop relationships and skills in a supportive environment.
- Qualifications: Customer-facing experience is essential; previous relevant experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Vindis Group is seeking to appoint a Showroom Host (Full time/Part time) to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.
What we offer
How we support our #Exceptional People:
All team members are provided with access to the following:
- Drive Our Brand Enjoy or Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
- Family First Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
- Celebrate You Take your birthday off with Paid Birthday Leave - On us!
- Stay Healthy Our enhanced Sick Pay ensures youre taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind Enjoy a life Assurance policy at no cost, brining peace to you and your loved ones.
- Exclusive Discounts Take advantage of employee discounts on parts, vehicle MOTs/Servicing, and vehicle purchases. Drive with confidence and savings!
Key Role Responsibilities
As a Showroom Host, you will be an integral member of the Sales and Aftersales Team. Your key responsibilities will include:
- Championing and maintaining a culture of customer excellence; ensuring that the expectations and requirements of all customers are delivered upon.
- Managing customer facilities and be able to confidently offer available resources, tailored to the customer needs.
- Taking an interest in brand awareness and changes affecting the market place and industry.
- Preparing for scheduled customer appointments appropriately liaising with the relevant departments.
- Handing the customer over to the appropriate person in a polite, personalised and professional manner passing on any relevant information to aid the smooth transition from one to another.
- Taking an active interest in the sales and aftersales departments and develop professional relationships to ensure up to date and relevant knowledge and processes are referred to with customers and a one business approach is maintained.
Prerequisites
- Previous relevant experience would be an advantage
- Customer facing experience required
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Weekend Showroom Host - Peterborough Audi employer: Vindis Group
The Vindis Group is an exceptional employer that prioritises customer excellence and employee development, making it a fantastic place to work as a Weekend Showroom Host in Peterborough. With a strong commitment to staff wellbeing, including enhanced parental leave and paid birthday leave, employees benefit from a supportive culture that encourages personal growth through accredited training programmes. The company also offers unique perks such as an Employee Car Scheme and exclusive discounts, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Showroom Host - Peterborough Audi
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vindis Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vindis Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Showroom Host - Peterborough Audi
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vindis Group:Your cover letter is your chance to shine! Tell us why you want to work at Vindis Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vindis Group!
How to prepare for a job interview at Vindis Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
