At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in used car sales.
- Company: Join the Vindis Group, a dynamic and innovative automotive organisation.
- Benefits: Guaranteed bonus for first 3 months, employee car scheme, and life assurance.
- Other info: Be part of a passionate team focused on customer obsession and personal success.
- Why this job: Grow your career in a supportive environment with leadership development opportunities.
- Qualifications: Experience in used cars and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
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The Vindis Group is seeking to appoint a Retail Sales Manager to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company\'s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK\'s National Learning Centre.
Responsibilities
Key Role Responsibilities:
- As a Used Car Manager, you will be an integral member of the Management Team. Your key responsibilities will include:
- Being a champion of every customer interaction; ensuring that every sales enquiry is dealt with appropriately by your team, and in a manner that focusses on the Vindis Sales Experience.
- Effectively managing the resources at your disposal to achieve the required business objectives.
- All data available, to make swift, decisive and effective decisions to guide the team appropriately and deliver the most appropriate outcome within your business area.
- Maintaining a consultative and supporting working environment for employees within your business area.
Qualifications
- Previous relevant experience required (within used cars preferred )
- Previous motor industry experience required
- Good communication skills
- Customer facing experience required
- Good attention to detail
- Full UK driving licence required
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Benefits
- The Company will guarantee your bonus, pro rata, for the first 3 months of your employment.
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
Used Car Manager - Cambridge Volkswagen and Skoda employer: Vindis Group
The Vindis Group is an exceptional employer that prioritises employee growth and wellbeing, offering accredited Leadership Development Programmes and a supportive work culture. As a Used Car Manager at our Cambridge location, you will benefit from a guaranteed bonus for the first three months, access to an Employee Car Scheme, and 24/7 support through our Employee Assistance Programme, all while being part of a passionate team dedicated to customer excellence and personal success.
StudySmarter Expert Advice🤫
We think this is how you could land Used Car Manager - Cambridge Volkswagen and Skoda
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Vindis Group. Understand their values and how they treat their customers and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Used Car Manager, you'll need to demonstrate your ability to handle customer interactions. Think of examples from your past experiences where you went above and beyond for a customer, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your decision-making skills! The job description mentions making swift and effective decisions. Prepare to discuss times when you've had to make quick choices in a previous role, especially in a sales or management context. This will highlight your ability to lead and manage resources effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Vindis Group. We can’t wait to see your application!
We think you need these skills to ace Used Car Manager - Cambridge Volkswagen and Skoda
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see how much you care about customer service and the role of a Used Car Manager. Make it personal and relatable!
Tailor Your CV:Don’t just send out the same CV for every job. We recommend you tweak your CV to highlight relevant experience in the motor industry and any customer-facing roles. This shows us you’re serious about this position at Vindis Group.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vindis Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the used car market and the specific brands you'll be dealing with, like Volkswagen and Skoda. Familiarise yourself with their latest models, features, and customer reviews to show that you're genuinely interested and informed.
✨Showcase Customer Obsession
Since customer service excellence is at the heart of the Vindis Group, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your commitment to creating a positive sales experience and how you can lead your team to do the same.
✨Be Data-Driven
As a Used Car Manager, you'll need to make swift decisions based on data. Come prepared to discuss how you've used data in previous roles to drive sales or improve processes. This will show that you can effectively manage resources and achieve business objectives.
✨Emphasise Team Support
The role requires maintaining a consultative and supportive environment for your team. Be ready to talk about your leadership style and how you foster collaboration and motivation among team members. Highlight any training or development initiatives you've implemented in the past.
