At a Glance
- Tasks: Safeguard customer vehicles and maintain high workshop standards.
- Company: Join the Vindis Group, a dynamic and innovative organisation.
- Benefits: Enjoy employee discounts, enhanced sick pay, and paid birthday leave.
- Other info: Access to leadership development programmes and comprehensive training.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Level 3 qualification and full UK driving licence required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
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A Little Bit About Us The Vindis Group is seeking to appoint a Service Technician to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people. Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment. In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK\'s National Learning Centre.
How we support our #Exceptional People: All team members are provided with access to the following:
- Drive Our Brand Enjoy or Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
- Family First Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
- Celebrate You Take your birthday off with Paid Birthday Leave - On us!
- Stay Healthy Our enhanced Sick Pay ensures youre taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind Enjoy a life Assurance policy at no cost, brining peace to you and your loved ones.
- Exclusive Discounts Take advantage of employee discounts on parts, vehicle MOTs/Servicing, and vehicle purchases. Drive with confidence and savings!
- Birthday Leave
Key Role Responsibilities As a Service Technician, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Safeguarding and protecting the customers vehicle and its contents whilst it is in your care.
- Effectively utilising the tools and resources available to you to become a specialist in your area.
- Contributing to the success of the Workshop Team by maintaining the highest standards of work at all times.
- Being integral in maintaining the onsite standards and presentation of the Centre; including your immediate working area.
- Ensuring that all work is completed safely and complies with Company, manufacturer and industry guidelines.
- Maintaining electronic records in a complete and accurate manner.
Prerequisites
- Qualifications essential Level 3 Qualified
- Previous relevant experience required
- Good attention to detail
- Full UK driving licence required
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Information Technology
- Industries: Specialty Trade Contractors
Service Technician - Cookes of Fakenham employer: Vindis Group
The Vindis Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture and numerous development opportunities, including accredited Leadership Development Programmes. Located in Fakenham, team members enjoy unique benefits such as an Employee Car Scheme, enhanced parental leave, and paid birthday leave, all while being part of a company that values customer obsession and high performance. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - Cookes of Fakenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vindis Group. Understand their values and what makes them tick. This way, you can show how your skills align with their mission and culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service excellence and teamwork skills, as these are key for the Service Technician role.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. First impressions matter, and showing that you take pride in your appearance reflects well on your commitment to high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Service Technician - Cookes of Fakenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and being part of our team at Vindis Group.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Service Technician role. We love seeing how your background aligns with our values and expectations!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Vindis Group
✨Know Your Stuff
Before the interview, brush up on your technical knowledge related to vehicle servicing and repairs. Familiarise yourself with common issues that vehicles face and how to resolve them. This will show the interviewers that you’re not just passionate about cars but also knowledgeable and ready to tackle challenges.
✨Show Your Customer Obsession
Since customer service is at the heart of the Vindis Group ethos, be prepared to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where you provided excellent service or resolved a customer issue effectively. This will demonstrate that you understand the importance of customer satisfaction.
✨Demonstrate Team Spirit
The role requires working as part of a team, so be ready to discuss your experiences collaborating with others. Share stories that highlight your ability to work well in a team environment, support colleagues, and contribute to collective success. This will show that you can fit into their high-performance culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the specifics of the Service Technician role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Plus, it leaves a positive impression on the interviewers!
