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- Tasks: Join our Aftersales Team as a Service Advisor, delivering exceptional customer service.
- Company: The Vindis Group is a passionate and evolving company with a strong heritage.
- Benefits: Enjoy perks like an Employee Car Scheme, Paid Birthday Leave, and enhanced sick pay.
- Why this job: Be part of a high-performance culture that supports your personal and professional growth.
- Qualifications: Customer-facing experience and a full UK driving licence are preferred.
- Other info: Access accredited leadership development programmes and comprehensive wellbeing services.
The predicted salary is between 28800 - 43200 £ per year.
A Little Bit About Us: The Vindis Group is seeking to appoint a Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.
How we support our #Exceptional People: All team members are provided with access to the following:
- Drive Our Brand: Enjoy our Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
- Family First: Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
- Celebrate You: Take your birthday off with Paid Birthday Leave - On us!
- Stay Healthy: Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips: Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind: Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts: Take advantage of employee discounts on parts, vehicle MOTs/Servicing, and vehicle purchases. Drive with confidence and savings!
Key Role Responsibilities: As a Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy.
- Maintaining electronic records in a complete and accurate manner.
- Developing effective working relationships with the Workshop Team and ensuring that the flow of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
- Effectively utilising the tools and resources available to you to become a specialist in your area.
Prerequisites: Customer-facing experience preferable. Full UK driving licence required. Previous motor industry experience preferable. This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Contact Detail:
Vindis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Vindis Group's values and customer service ethos. Understanding their commitment to customer obsession will help you align your responses during interviews and demonstrate that you share their passion for exceptional service.
✨Tip Number 2
Network with current or former employees of the Vindis Group. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your previous customer-facing roles that showcase your ability to handle challenging situations and deliver excellent service. This will help you illustrate your experience effectively during the interview.
✨Tip Number 4
Research the latest trends in the motor industry and be ready to discuss how they might impact the role of a Service Advisor. Showing that you are informed and proactive about industry developments can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the Vindis Group's values and culture. Highlight your alignment with their commitment to customer service excellence and high performance in your application.
Tailor Your CV: Ensure your CV reflects relevant customer-facing experience and any previous roles in the motor industry. Use specific examples that demonstrate your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how you can contribute to the Aftersales Team and support the company's goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Vindis Group
✨Show Your Customer Obsession
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond for customers, as this aligns perfectly with the Vindis Group's core ethos.
✨Demonstrate Team Collaboration
Since the role involves working closely with the Workshop Team, be prepared to discuss how you’ve successfully collaborated with others in previous roles. Emphasise your ability to communicate effectively and maintain a consultative approach.
✨Familiarise Yourself with the Company Culture
Research the Vindis Group’s values and culture before the interview. Understanding their commitment to high performance and employee development will help you articulate how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service abilities. Prepare scenarios where you had to resolve issues or improve customer satisfaction, showcasing your proactive approach.
