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- Tasks: Join our Aftersales Team as a Senior Service Advisor, delivering exceptional customer service.
- Company: The Vindis Group is a dynamic, inclusive company passionate about its heritage and future.
- Benefits: Enjoy perks like an Employee Car Scheme, Life Assurance, and 24/7 access to wellbeing support.
- Why this job: Be part of a high-performance culture with opportunities for personal and professional growth.
- Qualifications: Customer-facing experience and a full UK driving licence are essential; motor industry experience preferred.
- Other info: Higher salary available for additional qualifications; we value your development!
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
A Little Bit About Us:
The Vindis Group is seeking to appoint an Service Advisor to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company\’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK\’s National Learning Centre.
How we support our #Exceptional People:
All team members are provided with access to the following:
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
Key Role Responsibilities:
As an Senior Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy.
- Maintaining electronic records in a complete and accurate manner.
- Developing effective working relationships with the Workshop Team and ensure that the \’flow\’ of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
- Effectively utilising the tools and resources available to you to become a specialist in your area.
Prerequisites:
- Customer-facing experience required
- Full UK driving licence required
- Previous motor industry experience essential
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
*(Higher salary for additional qualifications)
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Senior Service Advisor - (Late Shift) employer: Vindis Group
Contact Detail:
Vindis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - (Late Shift)
✨Tip Number 1
Familiarise yourself with the Vindis Group's values and customer service ethos. Understanding their commitment to customer obsession will help you align your responses during interviews and demonstrate that you share their passion for exceptional service.
✨Tip Number 2
Network with current or former employees of the Vindis Group. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your previous experience that showcase your customer-facing skills and ability to work in a team. Highlighting these experiences will help you illustrate your fit for the Senior Service Advisor role.
✨Tip Number 4
Research the latest trends in the motor industry, especially those related to customer service and aftersales. Being knowledgeable about current developments will not only impress your interviewers but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Senior Service Advisor - (Late Shift)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the Vindis Group's values and culture. Highlight your alignment with their commitment to customer service excellence and high performance in your application.
Tailor Your CV: Ensure your CV reflects relevant customer-facing experience and any previous roles in the motor industry. Emphasise skills that demonstrate your ability to maintain high standards and effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples from your past experiences that illustrate your capability to contribute to the Vindis Group's success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Senior Service Advisor role.
How to prepare for a job interview at Vindis Group
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, customer obsession is key. Be prepared to share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Industry Knowledge
Having previous motor industry experience is essential for this role. Brush up on current trends and challenges in the automotive sector, and be ready to discuss how your background aligns with the company's goals and values.
✨Emphasise Team Collaboration
The role requires effective communication with the Workshop Team. Prepare to discuss how you have successfully collaborated with colleagues in previous roles, ensuring that information flows smoothly and efficiently.
✨Align with Company Values
Familiarise yourself with the Vindis Group's ethos and high-performance culture. During the interview, express how your personal values align with theirs, particularly regarding customer service excellence and employee development.
