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- Tasks: Be the friendly face of our showroom, ensuring customers feel valued and informed.
- Company: Join the Vindis Group, a passionate team dedicated to customer excellence.
- Benefits: Enjoy perks like paid birthday leave, employee discounts, and enhanced parental leave.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Customer-facing experience is a must; previous relevant experience is a bonus.
- Other info: Access to leadership development programmes and comprehensive training resources.
The predicted salary is between 24000 - 36000 £ per year.
The Vindis Group is seeking to appoint a Showroom Host to join its team. As one of approximately 700 team members, you will demonstrate behaviours integral to the company’s continued success. We are passionate about our heritage, future, loyal customers and valued employees, and we strive to maintain high standards in every area of the business by engaging with employees and customers in an open, transparent and consultative manner. Customer Obsession is core to our ethos and you will be able to demonstrate how to embrace internal and external customer service excellence, applying this knowledge effectively whether individually or in a team environment. In return, you will be joining a long-established organisation that continues to expand and evolve. We believe in a High Performance Culture and provide platforms and opportunities to support team members in being the best versions of themselves.
We offer three levels of Leadership Development Programmes, all accredited by the Institute of the Motor Industry (IMI), a designated Training Centre with a comprehensive Internal Training Prospectus, and access to the Volkswagen Group UK’s National Learning Centre.
How we support our #Exceptional People:
- Drive Our Brand – Enjoy our Employee Car Scheme with no deposit required after a qualifying period. Experience driving our brand products at unbeatable prices.
- Family First – Benefit from Enhanced Parental Statutory Leave to bond with loved ones.
- Celebrate You – Take your birthday off with Paid Birthday Leave.
- Stay Healthy – Enhanced Sick Pay based on length of service.
- Wellbeing At Your Fingertips – Access to Help@Hand for online GP services, 24/7 Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive wellbeing services.
- Peace Of Mind – Life Assurance policy at no cost for you and your loved ones.
- Exclusive Discounts – Employee discounts on parts, vehicle MOTs/Servicing, and vehicle purchases.
Key Role Responsibilities:
- Championing and maintaining a culture of customer excellence; ensuring that the expectations and requirements of all customers are delivered upon.
- Managing customer facilities and confidently offering available resources tailored to customer needs.
- Taking an interest in brand awareness and changes affecting the marketplace and industry.
- Preparing for scheduled customer appointments by appropriately liaising with relevant departments.
- Handing the customer over to the appropriate person in a polite, personalised and professional manner, passing on relevant information to aid a smooth transition.
- Developing professional relationships with the sales and aftersales departments to ensure up-to-date knowledge and processes are referred to with customers and a one-business approach is maintained.
Prerequisites:
- Previous relevant experience would be an advantage.
- Customer-facing experience is required.
This is an exciting opportunity for an individual seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to welcome you as a team member within the Vindis Group in the near future.
Saturday Showroom Host in Peterborough employer: Vindis Group
Contact Detail:
Vindis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Showroom Host in Peterborough
✨Tip Number 1
Get to know the company! Research Vindis Group and their values. When you understand their customer obsession and high-performance culture, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your people skills! As a Showroom Host, you'll be interacting with customers all day. Role-play with friends or family to get comfortable with greeting customers and managing their needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vindis Group team.
We think you need these skills to ace Saturday Showroom Host in Peterborough
Some tips for your application 🫡
Show Your Customer Obsession: Make sure to highlight your passion for customer service in your application. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with our ethos at Vindis Group.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. This shows us that you’re genuinely interested in the role.
Be Professional Yet Personable: As a Showroom Host, you'll need to balance professionalism with a friendly approach. Make sure your written application reflects this by using a warm tone while maintaining clarity and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Vindis Group
✨Know Your Customer Service Basics
Since the role is all about customer excellence, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer obsession.
✨Research the Brand
Familiarise yourself with the Vindis Group and its brands. Understand their values, heritage, and any recent news or changes in the marketplace. This knowledge will help you demonstrate your genuine interest in the company during the interview.
✨Practice Your Communication Skills
As a Showroom Host, you'll need to communicate effectively with both customers and team members. Practice clear and confident communication. You might even want to role-play common scenarios with a friend to get comfortable with how you would handle different customer interactions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
