At a Glance
- Tasks: Support customers by identifying parts and providing excellent service.
- Company: Join the passionate team at Vindis Group, dedicated to customer satisfaction.
- Benefits: Enjoy employee discounts, enhanced parental leave, and paid birthday leave.
- Other info: Experience career development in a supportive and engaging environment.
- Why this job: Be part of a dynamic team that values your contributions and growth.
- Qualifications: Good communication skills, attention to detail, and IT proficiency.
The predicted salary is between 36000 - 60000 £ per year.
A Little Bit About Us:
The Vindis Group is seeking to appoint a Parts Sales Executive to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer access to the Volkswagen Group UK’s National Learning Centre.
How we support our #Exceptional People:
All team members are provided with access to the following:
- Drive Our Brand – Enjoy or Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
- Family First – Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
- Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
- Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind – Enjoy a life Assurance policy at no cost, brining peace to you and your loved ones.
- Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings!
Key Role Responsibilities:
As a Parts Sales Executive, you will be an integral member of the Sales Team. Your key responsibilities will include:
- Assisting, liaising and supporting the TPS Centre’s to ensure good working relationships and delivery of customer service excellence.
- Accurately identifying parts to meet customers sales requirements and utilising TPS product promotions effectively.
- Providing a high level of customer service at all times, building strong relationships with customers by making relevant and regular contact with them.
- Handling incoming calls and customer enquiries.
Prerequisites:
- Previous experience in a Parts or Call Centre role preferable
- Good communication skills and telephone manner
- Good attention to detail
- Good IT skills
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Parts Sales Executive in Cambridge employer: Vindis Group
The Vindis Group is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture where customer service excellence is at the forefront. With benefits like an Employee Car Scheme, enhanced parental leave, and access to comprehensive wellbeing services, employees are encouraged to thrive both personally and professionally. Joining our team means being part of a passionate group dedicated to maintaining high standards and building strong relationships with customers in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Executive in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Vindis Group and understand their values, especially their focus on customer service excellence. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries and building relationships, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common sales scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Vindis Group team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Sales Executive in Cambridge
Some tips for your application 🫡
Show Your Customer Service Skills:As a Parts Sales Executive, customer service is key! Make sure to highlight any experience you have in providing excellent customer support. Share specific examples of how you've built strong relationships with customers in the past.
Be Detail-Oriented:Attention to detail is crucial in this role. When writing your application, double-check for any typos or errors. You want to show us that you can accurately identify parts and meet customer requirements without a hitch!
Communicate Clearly:Good communication skills are essential, so make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your telephone manner if you have relevant experience. We want to see how you can engage with customers effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Vindis Group!
How to prepare for a job interview at Vindis Group
✨Know Your Parts
Familiarise yourself with the parts and products relevant to the role. Understand the key features and benefits of the TPS product promotions, as this will help you demonstrate your knowledge during the interview and show that you're ready to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you built strong relationships with customers or resolved issues effectively. This will highlight your ability to embrace the customer obsession ethos that the Vindis Group values.
✨Practice Your Communication Skills
Since good communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your telephone manner and ensure you come across as approachable and professional.
✨Demonstrate Attention to Detail
Be prepared to discuss how you pay attention to detail in your work. Whether it's accurately identifying parts or handling customer enquiries, having concrete examples ready will show that you understand the importance of precision in this role.
