This is an exciting opportunity to join Northampton Audi as a customer orientated Service Advisor, within an innovative and well-established organisation.
About Us:
As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.
How we support our #Exceptional People:
- Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
- Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
- Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
- Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through the Salary Extras portal.
- Grow our Team - Earn a financial reward if you successfully refer a friend.
- Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
- Performance Recognition - We provide a competitive bonus scheme, including uncapped earnings.
About the Role:
As an Audi Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Acting as the point of contact for service customers, including ensuring they receive up to date information regarding the status of their vehicle, and advising on any queries they may have on the services available.
- Being integral in championing and maintaining a culture of customer service excellence.
- Delivering upon the Service Core Process as per the training, guidance and expectations given.
- Maximising upon every available opportunity to improve the successes of your immediate team and the wider business by ensuring that customers are aware of any relevant and/or necessary additional products and services.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy.
- Maintaining electronic records in a complete and accurate manner, ensuring attention to detail with all administrative tasks.
- Developing effective working relationships with the workshop to ensure that the ‘flow’ of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes, and ensuring that vehicles are ready on time.
- Effectively utilising the tools and resources available to you to become a specialist in your area, in order to accurately advise customers on services and/or products.
Essential Criteria:
- Excellent communication skills and the ability to effectively build relationships
- Experience within a customer facing role, and the desire to consistently achieve individual and team targets
- Strong organisational skills with the ability to consistently meet deadlines, along with good attention to detail
- Full UK driving licence
Desirable Criteria:
- Previous experience within a customer facing role, preferably within the automotive industry
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
