This is an exciting opportunity to join Milton Keynes SEAT/CUPRA as an enthusiastic Brand Ambassador, within an innovative and well-established organisation.
About Us:
As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.
How we support our #Exceptional People:
- Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
- Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
- Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
- Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through the Salary Extras portal.
- Grow our Team - Earn a financial reward if you successfully refer a friend.
- Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
About the Role:
As a Brand Ambassador, you will be an integral member of Milton Keynes SEAT/CUPRA. Your key responsibilities will include:
- Championing and maintaining a culture of customer excellence; ensuring that the expectations and requirements of all customers are delivered upon.
- Managing customer facilities and be able to confidently offer available resources, tailored to the customer needs.
- Taking an interest in brand awareness and changes affecting the market place and industry.
- Preparing for scheduled customer appointments appropriately, including liaising with the relevant departments.
- Handing the customer over to the appropriate person in a polite, personalised and professional manner passing on any relevant information to aid the smooth transition from one to another.
- Taking an active interest in the sales and aftersales departments and develop professional relationships to ensure up to date and relevant knowledge and processes are referred to with customers and a ‘one business’ approach is maintained.
Essential Criteria:
- Previous experience in a customer-facing role
- Excellent communication skills and the ability to effectively build relationships
- Full UK driving licence
Desirable Criteria:
- Previous experience in a similar role
- A genuine interest in the automotive industry and/or the SEAT/CUPRA Brand
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Brand Ambassador in Milton Keynes employer: Vindis Group
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