This is an exciting opportunity to join Huntingdon Audi as a customer orientated Front of House Manager, within an innovative and well-established organisation.
About Us:
As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.
How we support our #Exceptional People:
- Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
- Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
- Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
- Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through the Salary Extras portal.
- Grow our Team - Earn a financial reward if you successfully refer a friend.
- Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
- Performance Recognition - We provide a competitive bonus scheme, including uncapped earnings.
About the Role:
As an Audi Front of House Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Leading and managing a small team of Service Advisors, ensuring compliance to the requisite process and being integral in championing and maintaining a culture of customer service excellence.
- Effectively managing the resources at your disposal to achieve the required business objectives.
- Maximising upon every available opportunity to improve the successes of your immediate team and the wider business by ensuring that customers are aware of any relevant and/or necessary additional products and services.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy, ensuring that all customers are kept up to date by the relevant Service Advisor with the statutes of their vehicle.
- Maintaining electronic records in a complete and accurate manner, ensuring attention to detail with all administrative tasks.
- Developing effective working relationships with the workshop to ensure that the ‘flow’ of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes, and ensuring that vehicles are ready on time.
- Effectively utilising the tools and resources available to you to become a specialist in your area, in order to accurately advise customers on services and/or products.
Essential Criteria:
- Experience working within a service department in the automotive industry
- Excellent communication skills and the ability to effectively build relationships
- Excellent understanding of the operations of a service department, and the desire to consistently achieve departmental and business objectives
- Strong organisational skills with the ability to consistently meet deadlines, along with good attention to detail
- Full UK driving licence
Desirable Criteria:
- 2 year's experience in a similar role within the automotive industry
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Front of House Manager in Huntingdon employer: Vindis Group
The Vindis Group is an exceptional employer that prioritises employee growth and well-being, offering accredited Leadership Development Programmes and a comprehensive training centre to help you excel in your career. With a strong commitment to customer service excellence and a supportive work culture, you will enjoy unique benefits such as an Employee Car Scheme, enhanced parental leave, and paid birthday leave, all while being part of a dynamic team dedicated to achieving personal and business success.
