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- Tasks: Lead the Aftersales department and drive customer service excellence.
- Company: Join the Vindis Group, a dynamic and innovative organisation.
- Benefits: Employee Car Scheme, Life Assurance, 24/7 support, and Birthday Leave.
- Why this job: Shape the future of customer experience in a high-performance culture.
- Qualifications: Previous motor industry experience and strong communication skills required.
- Other info: Opportunities for career development and leadership training available.
The predicted salary is between 60000 - 80000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
A Little Bit About Us:
The Vindis Group is seeking to appoint a Head of Aftersales to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.
How we support our #Exceptional People:
- All team members are provided with access to the following:
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
- Birthday Leave
Key Role Responsibilities:
As a Head of Aftersales, you will be an integral member of the Management and Aftersales Team. Your key responsibilities will include:
- Leading your department in a clear, considered and appropriate manner, in line with the Vision, and building an accountable and progressive business unit.
- Effectively managing the resources at your disposal to achieve the required business objectives.
- Ensuring that your wider team has a clear understanding of the strategic direction of the department and the business in its entirety, and that this is effectively translated into clear and championed visions and strategies.
- Championing the effective and accurate usage, and compliance with, all systems and processes.
- Demonstrating your department's consistent adherence to the Vindis Group's Aftersales Experience; ensuring that every element is executed robustly and consistently.
- Having a clear, understood and robust approach to personal development and performance measurement across your department, ensuring that all employees within your department have received the coaching and training needed to be able to conduct their roles effectively, and to develop into specialists within their chosen areas.
- Championing and maintaining a culture of customer service excellence.
Prerequisites:
- Previous relevant experience required
- Previous motor industry experience preferable
- Good communication skills
- Customer facing experience preferable
- Good attention to detail
- Full UK driving licence required
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
If you have any queries in regard to this role, please contact the Recruiting Manager.
Director of Aftersales & Customer Experience in Huntingdon employer: Vindis Group
Contact Detail:
Vindis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Aftersales & Customer Experience in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Vindis Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their customer obsession ethos. Think of examples from your past roles where you’ve gone above and beyond for customers. This will show you’re a perfect fit for their culture.
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email to the recruiting manager. It shows initiative and keeps you on their radar.
✨Tip Number 4
Showcase your leadership skills! Be ready to discuss how you've led teams in the past, especially in customer service settings. They want to see that you can inspire and develop others in line with their high-performance culture.
We think you need these skills to ace Director of Aftersales & Customer Experience in Huntingdon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service excellence and how you can contribute to our high-performance culture.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the motor industry and customer-facing roles. We love seeing how your background aligns with our values and the responsibilities of the Head of Aftersales position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can lead and inspire your team effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Vindis Group.
How to prepare for a job interview at Vindis Group
✨Know Your Customer Obsession
Make sure you understand what 'Customer Obsession' means to the Vindis Group. Prepare examples from your past experiences where you went above and beyond for customers, showcasing your commitment to service excellence.
✨Demonstrate Leadership Skills
As a potential Head of Aftersales, you'll need to show your leadership capabilities. Think of specific instances where you've led a team or project successfully, and be ready to discuss how you can inspire and develop others in the role.
✨Align with Company Values
Familiarise yourself with the Vindis Group's values and culture. During the interview, highlight how your personal values align with theirs, especially around high performance and employee development. This will show that you're not just a fit for the role, but for the company as a whole.
✨Prepare Questions
Have thoughtful questions ready to ask about the company's future direction and how they support their employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.