At a Glance
- Tasks: Support customers with exceptional service and manage calls efficiently.
- Company: Join the Vindis Group, a passionate team dedicated to premium vehicles.
- Benefits: Employee car scheme, life assurance, and 24/7 support for mental health.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the voice of a brand you love and make a real impact.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Are you ready to drive your career forward with a company that’s as passionate about people as it is about premium vehicles? The Vindis Group is on the lookout for a Customer Advisor to join our awesome team in Huntingdon, on a Fixed Term basis (6 month period). You’ll be one of around 700 exceptional individuals who make up our close-knit, high-performing company. We’re proud of our heritage, excited about our future, and fully committed to creating an environment where both customers and employees feel valued, respected, and inspired.
Why join us? At Vindis, we don’t just talk about high standards – we live and breathe them every day. Whether it’s delivering first-class service to our customers or supporting our incredible teams behind the scenes, we believe in doing things the right way. We work openly and honestly, and we’re not afraid to challenge ourselves in the pursuit of personal and business success. Because that’s what #ExceptionalPeople do.
How we support our Exceptional People: At Vindis, we know that happy, healthy people do amazing things — that’s why we go the extra mile to support every member of our team. When you join us, here’s just a few of the perks you can look forward to:
- Employee Car Scheme: Love our brand? Now you can drive it too — at a price that makes sense. Our car scheme gives you the chance to get behind the wheel and experience the product.
- Life Assurance: Peace of mind matters. We’ve got you covered with a life assurance policy at no cost to you.
- 24/7 Employee Assistance Programme: Life doesn’t always stick to a 9–5, so support shouldn’t either. Whether it’s advice, counselling, or just someone to talk to, you’ll have access to round-the-clock support, all part of our #SpeakAware campaign to promote mental health and wellbeing.
Key Role Responsibilities: As a key member of our Aftersales Team, you’ll be the voice of the Vindis Group — supporting our customers and making sure their experience is nothing short of exceptional. Here’s what your day-to-day will look like:
- Timely Call Handling: You’ll be first on the line — literally. Answer inbound calls promptly and professionally, keeping service levels high and customers happy.
- Call Volume Goals: Aim for a minimum of 75 calls a day (inbound + outbound). It’s all about proactive engagement and keeping those conversations flowing.
- Outbound Call Management: Got a list? You’ll tick it off. Complete your allocated outbound calls efficiently while managing your time like a pro.
- Maintenance Booking Ratio: Keep vehicles road-ready by informing customers about any due or outstanding services — including Vindis and Manufacturer recommendations.
- Objection Handling: Handle objections with confidence and empathy. Help customers understand why that maintenance work matters — especially for safety and long-term value.
- Promoting Service Plans: Love a great deal? So do our customers. Promote service maintenance plans effectively, helping customers see the benefits while hitting your internal targets.
- Accurate Record-Keeping: Keep systems and customer records up to date, tidy, and accurate.
- Creating Great Customer Experiences: Make every interaction count. Offer a helpful, supportive, and consultative booking experience that leaves customers smiling.
- Handling Feedback: Whether it’s praise or a concern, you’ll take feedback seriously — resolving issues with ownership and a drive to improve.
- Clear, Friendly Communication: Speak in a way customers understand — no jargon, no fluff, just helpful, human responses.
- Team Collaboration: Work closely with dealerships and internal teams. Good vibes, strong relationships, and smooth operations all round.
If you’re passionate about delivering great service and want to be part of a team that values innovation, collaboration, and continuous development — we’d love to hear from you. We look forward to receiving your application and hopefully welcoming you to the Vindis Group very soon!
This role is on a Fixed Term basis, for a period of 6 months.
Customer Advisor - Part Time FTC (Monday, Tuesday and Wednesday) in Huntingdon employer: Vindis Group
At Vindis Group, we pride ourselves on being an exceptional employer that values both our customers and our employees. Located in Huntingdon, we offer a supportive work culture with a strong emphasis on employee wellbeing, including a 24/7 Employee Assistance Programme and an attractive Employee Car Scheme. Join us to be part of a close-knit team where your contributions are recognised, and you have ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Part Time FTC (Monday, Tuesday and Wednesday) in Huntingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vindis Group. Understand their values and what makes them tick. This way, you can show them you're not just another candidate, but someone who genuinely cares about being part of their exceptional team.
✨Tip Number 2
Practice your call handling skills! Since you'll be answering calls as a Customer Advisor, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your empathy! When discussing your past experiences, highlight times when you’ve successfully handled objections or resolved customer issues. This will demonstrate that you have the right mindset for creating great customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re genuinely interested in joining their team.
We think you need these skills to ace Customer Advisor - Part Time FTC (Monday, Tuesday and Wednesday) in Huntingdon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience exceptional.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your relevant experience and skills that align with what we’re looking for at Vindis.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Vindis!
How to prepare for a job interview at Vindis Group
✨Know the Company Inside Out
Before your interview, take some time to research Vindis Group. Understand their values, mission, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Call Handling Skills
Since you'll be handling calls as a Customer Advisor, practice responding to common customer queries and objections. Role-play with a friend or family member to get comfortable with maintaining a friendly and professional tone while managing call volume goals.
✨Showcase Your Team Spirit
Vindis Group values collaboration, so be prepared to discuss examples of how you've worked well in a team. Think of specific instances where you contributed to a positive team dynamic or helped resolve conflicts, as this will demonstrate your ability to fit into their close-knit environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the Vindis Group.
