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- Tasks: Support the Fleet Department with admin tasks and customer queries.
- Company: Join the Vindis Group, a passionate team dedicated to excellence and customer satisfaction.
- Benefits: Enjoy an Employee Car Scheme, Life Assurance, and 24/7 access to wellbeing support.
- Why this job: Be part of a high-performance culture with opportunities for personal and professional growth.
- Qualifications: Previous admin experience is a plus, but attention to detail is key.
- Other info: This role is a 12-month fixed-term contract, perfect for career development.
The predicted salary is between 28800 - 43200 £ per year.
A Little Bit About Us:
The Vindis Group is seeking to appoint a Fleet Sales Support Administrator to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company\’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK\’s National Learning Centre.
How we support our #Exceptional People:
All team members are provided with access to the following:
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
Key Role Responsibilities:
As a Fleet Sales Support Administrator, you will be an integral member of the Fleet Team. Your key responsibilities will include:
- Providing an excellent level of support and administrative services to the Fleet Department.
- Developing effective manufacturer and supplier contact.
- Dealing efficiently with customer requests and queries to ensure total customer satisfaction.
- Ensuring all communication methods are efficient and effective, like answering the phone quickly and replying to e-mails in a timely manner.
- Helping the retailer to achieve industry-leading standards of process efficiency and cost control.
- This position is a 12 Month FTC.
Prerequisites:
- Previous administration experience desired, however not essential.
- Good attention to detail.
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
Fleet Sales Support Administrator (12 Month FTC) employer: Vindis Group
Contact Detail:
Vindis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Sales Support Administrator (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the automotive industry, particularly fleet sales. Understanding the terminology and processes involved will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of the Vindis Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled customer queries or complaints in the past. This will highlight your ability to align with the company's customer obsession ethos.
✨Tip Number 4
Research the specific training and development opportunities offered by the Vindis Group. Being able to discuss how these align with your career goals can demonstrate your commitment to personal and professional growth.
We think you need these skills to ace Fleet Sales Support Administrator (12 Month FTC)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the Vindis Group's values and culture. Highlight your alignment with their commitment to customer service excellence and high performance in your application.
Tailor Your CV: Ensure your CV reflects relevant skills and experiences that match the responsibilities of a Fleet Sales Support Administrator. Emphasise any administrative experience and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service or supported a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Vindis Group
✨Show Your Customer Service Skills
Since customer obsession is at the core of the Vindis Group's ethos, be prepared to discuss your previous experiences in customer service. Share specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
As a Fleet Sales Support Administrator, attention to detail is crucial. During the interview, highlight instances where your meticulous nature helped avoid errors or improved processes. This will show that you understand the importance of accuracy in administrative roles.
✨Familiarise Yourself with the Company Culture
Research the Vindis Group's values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding high performance and teamwork. This will demonstrate your genuine interest in becoming part of their team.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your enthusiasm for the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Fleet Department. This not only helps you gauge if it's the right fit but also leaves a positive impression.
