At a Glance
- Tasks: Lead a team to deliver exceptional aftersales service and boost profitability.
- Company: Join the Vindis Group, a dynamic automotive company with a focus on excellence.
- Benefits: Enjoy employee discounts, paid birthday leave, and a fantastic car scheme.
- Other info: Access extensive training resources and enjoy a competitive bonus scheme.
- Why this job: Make a real impact in a high-performance culture that values your growth.
- Qualifications: Experience in a similar role and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.
How we support our #Exceptional People:
- Drive Our Brand - Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
- Celebrate You - Take your birthday off with Paid Birthday Leave - On us!
- Family First - Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
- Stay Healthy - Our enhanced Sick Pay ensures you're taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind - Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts - Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases.
- Grow our Team - Earn a financial reward if you successfully refer a friend.
- Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
- Performance Recognition - We provide a competitive bonus scheme, including uncapped earnings.
About the Role
As an Aftersales Manager you will be an integral member and leader within the Aftersales Team. Your key responsibilities will include:
- Managing and supporting a small team of technicians to consistently achieve their individual targets, whilst maintaining quality of work.
- Being integral in championing and maintaining a culture of customer service excellence.
- Managing and assisting aftersales advisors with cross functional tasks; including customer interactions, front of house responsibilities, and within the parts department.
- Positively impact and contribute to the performance of the aftersales department, through identifying opportunities to increase profitability and exceed objectives.
Essential Criteria
- Previous experience in a similar role (e.g. aftersales manager, service manager, front of house manager etc.)
- Excellent communication skills and the ability to effectively build relationships
- Demonstrable success in achieving team and departmental targets
- Strong organisational skills
- Full UK driving licence
Aftersales Manager - Ducati & Three10 Automotive employer: Vindis Group
At Vindis Group, we pride ourselves on fostering a High Performance Culture that prioritises employee development and customer excellence. As an Aftersales Manager, you will benefit from our extensive training resources, competitive bonus schemes, and unique perks such as paid birthday leave and an employee car scheme, all while working in a supportive environment that values collaboration and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager - Ducati & Three10 Automotive
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Vindis. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our commitment to customer excellence and teamwork. We love candidates who can demonstrate they fit right in!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll showcase your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Manager - Ducati & Three10 Automotive
Some tips for your application 🫡
Show Your Passion for Aftersales:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see how your experience aligns with our commitment to customer excellence and operational standards.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Aftersales Manager role. Highlight your previous experience in similar positions and how you've successfully led teams to achieve targets, just like we do at Vindis.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and directly relevant to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Vindis Group.
How to prepare for a job interview at Vindis Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding aftersales management. Familiarise yourself with Ducati and Three10 products, as well as the latest trends in customer service excellence. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you supported them in achieving targets and maintaining quality. Use specific metrics or outcomes to illustrate your impact.
✨Emphasise Customer Service Excellence
Since the role revolves around customer satisfaction, be ready to discuss how you've championed customer service in previous positions. Share stories that highlight your ability to build relationships and resolve issues effectively, demonstrating your commitment to a high-performance culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training resources, and performance recognition strategies. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
