At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage front-of-house operations.
- Company: Join the innovative Vindis Group, part of a dynamic automotive team.
- Benefits: Enjoy employee discounts, paid birthday leave, and a fantastic car scheme.
- Other info: Access extensive training resources and enjoy excellent career growth opportunities.
- Why this job: Be a key player in enhancing customer experiences and driving business success.
- Qualifications: 2 years in a similar role, strong communication, and organisational skills required.
The predicted salary is between 27090 - 33110 £ per year.
This is anexciting opportunity to join Huntingdon Audi as a customer orientated Front of House Manager, within an innovative and well-established organisation.
About Us
As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy.
We are proud of our heritageand ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability andcollaboration.
How we support our #Exceptional People
- Drive Our Brand –Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
- Celebrate You –Take your birthday off with Paid Birthday Leave - On us!
- Family First –Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
- Stay Healthy –Our enhanced Sick Pay ensures you’re taken care of when you need it most(based on length of Service).
- Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
- Peace Of Mind –Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
- Exclusive Discounts –Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discountsthrough the Salary Extras portal.
- Growour Team -Earn a financial reward if you successfully refer a friend.
- Developwith Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
- Performance Recognition - We provide a competitive bonus scheme, including uncappedearnings.
About the Role
As an Audi Front of House Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Leading and managinga small team of Service Advisors, ensuring compliance to the requisiteprocess and being integral in championing and maintaininga cultureof customer service excellence.
- Effectively managingthe resources at your disposal to achieve the required businessobjectives.
- Maximising uponevery available opportunity to improve the successes of your immediateteam and the wider business by ensuring that customers are aware of anyrelevant and/or necessary additional products and services.
- Demonstratingalignment with, and engagement in, a robust customer communicationstrategy, ensuring that all customers are kept up to date by the relevant Service Advisor with the statutes of their vehicle.
- Maintainingelectronic records in a complete and accurate manner, ensuring attentionto detail with all administrative tasks.
- Developing effectiveworking relationships with the workshop to ensure that the ‘flow’ ofinformation from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral incontributing to the delivery of a quality culture that is focused uponfirst time fixes, and ensuring that vehicles are ready on time.
- Effectivelyutilising the tools and resources available to you to become a specialistin your area, in order to accurately advise customers on services and/orproducts.
- Experience workingwithin a service department in the automotive industry
- Excellentcommunication skills and the ability to effectively build relationships
- Excellentunderstanding of the operations of a service department, and the desire toconsistently achieve departmental and business objectives
- Strongorganisational skills with the ability to consistently meet deadlines, along with good attention to detail
- Full UK drivinglicence
- 2 year's experience in a similar role within the automotive industry
We look forward to receiving your application and hope to be able to welcome you as ateam member within the Vindis Group in the near future.
- Previous experience in a similar role preferable
- #J-18808-Ljbffr
Front of House Manager in Huntingdon employer: Vindis Group Ltd.
The Vindis Group is an exceptional employer that prioritises employee wellbeing and family values, making it a fantastic place for Service Technicians to thrive. With benefits like an Employee Car Scheme, enhanced parental leave, and paid birthday leave, employees enjoy a supportive work culture that fosters personal and professional growth. Located in a dynamic environment, the company offers unique advantages such as access to comprehensive wellbeing services and exclusive discounts, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vindis Group Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vindis Group Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Manager in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vindis Group Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Vindis Group Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vindis Group Ltd.!
How to prepare for a job interview at Vindis Group Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
