This is a rare and exciting opportunity to join the Vindis Group as an experienced Head of Business with an extensive After Sales background , within an innovative and well-established organisation.
About Us:
As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.
How we support our #Exceptional People:
Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
- Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
- Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
- Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through our Salary Extras platform.
- Grow our Team - Earn a financial reward if you successfully refer a friend.
- Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
- Performance Recognition - We provide a competitive bonus scheme associated with this role.
- Work-Life Balance - Industry-leading working pattern including a 5-day working week.
About the Role:
As a Head of Business, you will be an integral member of the Management Team. Your key responsibilities will include:
Key Responsibilities
Strategic & Commercial Leadership
- Deliver the overall business plan, ensuring both sites achieve agreed financial, operational, and customer performance targets.
- Identify and execute opportunities to increase revenue, profitability, customer retention, and market share.
- Drive sustainable growth across labour sales, parts turnover, service plans, retail maintenance, MOT activity, and value-added aftersales products.
- Develop annual budgets, forecasts, and operational strategies to maximise performance and return on investment.
- Maintain a strong focus on cost control whilst protecting customer experience and operational standards.
Operational Management
- Provide leadership and direction across both the main service centre and Authorised Repairer operation.
- Ensure workshop utilisation, technician productivity, efficiency, and labour sales are maximised.
- Drive best practice in service, parts, workshop, and customer-facing operations.
- Monitor and improve key operational metrics, implementing action plans where performance falls below target.
- Ensure effective capacity planning, resource allocation, and succession planning across both sites.
- Previous experience in a Head of Business role (or equivalent) within the automotive industry; extensive experience in aftersales is preferrable.
- Excellent communication skills and the ability to effectively build relationships
- Demonstrable success in achieving team and departmental targets
- Strong organisational skills with the ability to efficiently meet deadlines, whilst maintaining attention to detail
- Full UK driving licence
- Previous experience working within a franchised automotive dealership or with a Volkswagen Audi Group Brand
Previous experience working within a franchised automotive dealership or with a VAG Brand ( Aftersales experience preferred).
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Head of Business in Cambridge employer: Vindis Group Ltd.
The Vindis Group is an exceptional employer, offering a supportive and dynamic work environment in Milton Keynes. With a strong focus on employee development through accredited Leadership Programmes and comprehensive training resources, we empower our team members to excel in their roles. Our commitment to employee wellbeing, coupled with benefits like the Employee Car Scheme and 24/7 access to support services, makes us a great place for those seeking meaningful and rewarding careers in the automotive industry.
